Poor customer service/ not professional at all.

I called them trying to inquire about the policy that I have with them, they have debited me double the amount that I usually pay, however they took me from one pillar to the other, I have spoken to 5 people in a space of 10 mins,none of them seems to not know what they were talking about, they then transferred me to switch board, I asked the lady for her name,as I have asked them to call me back after they have the right answers for me,Instead of the lady giving me her name she hanged up the phone on me with a little "mxm" her name starts with "S" its an nguni name.