Poor customer service! No care for Clients!

Shameful! Unprofessional! Poor , poor customer service. I have been requesting to sent a transactional statement of all my contributions since I am cash paying client. I have been emailing Hollard for the past 3weeks only to receive a reply that my query is acknowledged but nothing is happening This is now week#4 waiting on this document. It's funny how they are so quick to flood your inbox with messages on late payments and yet they can't deliver a simple printed document. I'm just wondering what happens with their claim payments.. Maybe I should start shopping around for another Service Provider!