Poor customer service-I would not recommend Hollard insurance services to anyone

"My father passed on in Worcester on 19 December 2020. We travelled to Paarl and I submitted the relevant documents to Paarl The Towers Branch on 22 December 2020. I was requested to complete a new form as we used a form we retrieved on the Hollard website. My mom is the main policy holder, I am the beneficiary. My 77 year old mom can't walk properly due to a medical condition. The next day I submitted the signed form which my mother signed with a bank statement via scan from an internet cafe in Worcester.On 29 December I travelled to Paarl to follow up as I have not heard anything. On arrival the branch was closed earlier than the closing time.My father's funeral was on 30 December 2020 and we still owe the Funeral Services their money. I travelled to Paarl again on 31 January 2020 only to find the office closed again. On 2 January the office was again closed when I sent a relative to get the office number. Today, 4 January 2020 after searching on the internet I finally found a number and spoke to Nthabiseng in the Paarl Towers office. From the start on December 2020 this employee had no professional and proper way of dealing with me as a client. She shouts at you and interrupts you whenever you are speaking. She is disrespectful and definitely not good for the image of Hollard. Today she indicates that she still requires a 3 month bank statement as the one I submitted is outdated. The outdated bank statement is the very same account that Hollard deducts the premiums from every single month. She claims she called on my husbands number yet I never left any contact details. I requested to speak to the Branch Manager and was informed that the BM is on sick leave. I will never ever recommend Hollard to anybody. During our time of bereavement you failed us.