POOR CUSTOMER SERVICE FOR A FAMILY IN MOURNING ON THEIR CLAIM FROM HOLLARD

What PATHETIC Service!!!!!!!!!!!!!!!!!!!!This is unacceptable, this is not tolerable. This is in insult to me and my family. Having put me and my family through this is pathetic. I've logged a funeral claim on Tuesday, submitted all required documents to date no update/feedback was received from Hollard. I need to use my airtime to contact them every time for feedback and progress updates. Disappointment is an understatement. All our funeral arrangements is pending as Hollard is not "showing up". I've got several call references, ***, ***, ***, *** and more with not one of their representatives that can assist me and my family during this difficult time. It's extremely easy for them to debit every month without fail, but now that they need to assist and "show up" they're finding it extremely difficult to do so. What customer service is this?????????????Is this what you call customer service??????????? We are mourning the loss of the head of the family, yet we still need to struggle with businesses that's not doing their JOB.!!!!!!THIS IS UNACCEPTABLE!!!!!!!!!!!!!!!!!!!!!!!!!!!! THIS MATTER MUST BE DEALTH WITH URGENTLY!!!!!!!!!!!!!!!!!!