PS
Puleng S
1 reviews | Active since Jun 2018
22 Sept 2025, 08:47
Poor Customer service
My dad has hospitalization insurance with hollard ,we have submitted the claim about 3weeks ago,we haven't gotten any feedback but the automated email you get after submission says you will get the response after 2days. The customer line that you get online are not working for me to get hold of them I had to email someone in Pretoria branch to give me the contact that is working. Hollard offer poor customer service,their customers are not a priority
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Replies (2)0
Replies (2)
Hollard Life's replyOfficial
22 Sept 2025, 09:12Hello Puleng S
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
For us to investigate your matter and expedite your request, kindly provide us with the following details to get into the policy and provide prompt feedback.
Full name on policy of the policy holder:
ID number/ policy number:
Where the policy was taken out:
Kind Regards,
Social Resolutions Team
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
For us to investigate your matter and expedite your request, kindly provide us with the following details to get into the policy and provide prompt feedback.
Full name on policy of the policy holder:
ID number/ policy number:
Where the policy was taken out:
Kind Regards,
Social Resolutions Team
Hollard Life's reply22 Sept 2025, 09:12
Official
Hello Puleng S
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
For us to investigate your matter and expedite your request, kindly provide us with the following details to get into the policy and provide prompt feedback.
Full name on policy of the policy holder:
ID number/ policy number:
Where the policy was taken out:
Kind Regards,
Social Resolutions Team
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
For us to investigate your matter and expedite your request, kindly provide us with the following details to get into the policy and provide prompt feedback.
Full name on policy of the policy holder:
ID number/ policy number:
Where the policy was taken out:
Kind Regards,
Social Resolutions Team
PS
Puleng S's updateReviewer Update
22 Sept 2025, 12:34Thank you for responding
My dad name is Michael Mohlolo Sonopo,ID ***,cell no:***.im not sure where the policy was taken,the consultant I was speaking to told me he is under hollard direct funeral so I don't know what that means,My contact is *** should yo require more information
My dad name is Michael Mohlolo Sonopo,ID ***,cell no:***.im not sure where the policy was taken,the consultant I was speaking to told me he is under hollard direct funeral so I don't know what that means,My contact is *** should yo require more information
PS
Puleng S's update22 Sept 2025, 12:34
Reviewer Update
Thank you for responding
My dad name is Michael Mohlolo Sonopo,ID ***,cell no:***.im not sure where the policy was taken,the consultant I was speaking to told me he is under hollard direct funeral so I don't know what that means,My contact is *** should yo require more information
My dad name is Michael Mohlolo Sonopo,ID ***,cell no:***.im not sure where the policy was taken,the consultant I was speaking to told me he is under hollard direct funeral so I don't know what that means,My contact is *** should yo require more information