ML
Mathapell L
1 reviews | Active since Nov 2021
30 Nov 2021, 12:38
Poor customer service
The only reason i am giving a star is to be able to write this review. You do not deserve a star at all. I app**** for part surrender from my savings on the 9/11/2021 and still to date I haven't received it, when I call they keep on telling me they don't have the documents though I have re-send them. How many times must i still re-send documents? I wonder if it takes this long to get my savings what happen if i claim for a funeral policy? I am not impresses at all.
Helpful (0)
Replies (3)0
Replies (3)
Hollard Life's replyOfficial
30 Nov 2021, 13:24Hello Mathapell
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
To assist you with your matter and look into what went wrong please provide us with your identity number or policy number.
Kind Regards,
Escalated Complaints Team
Hollard Life's reply30 Nov 2021, 13:24
Official
Hello Mathapell
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
To assist you with your matter and look into what went wrong please provide us with your identity number or policy number.
Kind Regards,
Escalated Complaints Team
Hollard Life's replyOfficial
30 Nov 2021, 16:49Hello Mathapell
Thank you for the policy number. We are looking into your matter and will provide feedback within three working days.
Kind Regards
Escalated Complaints Team
Thank you for the policy number. We are looking into your matter and will provide feedback within three working days.
Kind Regards
Escalated Complaints Team
Hollard Life's reply30 Nov 2021, 16:49
Official
Hello Mathapell
Thank you for the policy number. We are looking into your matter and will provide feedback within three working days.
Kind Regards
Escalated Complaints Team
Thank you for the policy number. We are looking into your matter and will provide feedback within three working days.
Kind Regards
Escalated Complaints Team
Hollard Life's replyOfficial
06 Dec 2021, 15:58Hello Mathapell
Thank you for your patience while we looked into your matter. We confirm that your part surrender request has been processed and authorised.
Contact us should you have any future concerns.
Kind Regards
Escalated Complaints Team
Thank you for your patience while we looked into your matter. We confirm that your part surrender request has been processed and authorised.
Contact us should you have any future concerns.
Kind Regards
Escalated Complaints Team
Hollard Life's reply06 Dec 2021, 15:58
Official
Hello Mathapell
Thank you for your patience while we looked into your matter. We confirm that your part surrender request has been processed and authorised.
Contact us should you have any future concerns.
Kind Regards
Escalated Complaints Team
Thank you for your patience while we looked into your matter. We confirm that your part surrender request has been processed and authorised.
Contact us should you have any future concerns.
Kind Regards
Escalated Complaints Team