Poor Customer Service

2 weeks ago I received a call from Neliswe from Hollard Insurance, who advised that I can do an upgrade on my policy, which upon hearing about it I agreed to the upgrade & to have my "old" policy cancelled, a a week later I called & spoke to Thato (***) who then advised me that the "old" policy had not been cancelled she was going to send details to Nelisiwe to cancel & I would get either a call or some sort of comms for this. A week later I had not gotten a call from anyone from Hollard, I called again & spoke to Thatho Makhura (***) who assured me that he will assist & copy his manager Lee Ann Swart & he Thato will follow up & get back to me all this was on the 12 Aug no call was received. Today I had to again call & explain again my story to Smangele (***) who after a few minutes was able to come up with a solution to my problem. Thato & Tebogo Makhura sadly could not assist with what seems like very easy query instead I was being sent from pillar to post, to say I am disappointing with your service would be an injustice I am actually shocked & livid with such incompetence from these two agents, being a client of yours for so many years I have never come across such foolishness its very disappointing to say the least.