Poor communicator

Consultant that I dealt with was professional.

My rating is for the company and not the individual. My experience with Hollard is that they are poor communicators. They don't respond according to their own deadlines that come with their automatic responses and when you call in, the answers you get don't answer the question.

I have had policy with them for 10 years. I was due cashback in 2017. It took 2 to 3 months for that to be paid out.

I am due cashback now in December 2022. When I call and ask when will it be paid, I'm told anytime before the 31st of December. A response like that is like asking the question of what time will the wind start blowing?