Poor communication and client feedback

<p>I emailed you Hollard twice before anyone got back to me, Manakedi who eventually got back to me on sometime last week expected me to phone DirectAxis for a call retrieval, are you serious? After a few seconds she agreed to mail DirectAxis for my funeral policy contract call which to this date no-one has even attempted to reply and make contact with me. I want to listento this call! It is not my duty as the client to call around for a call done by DirectAxis,my policy is with Hollard - YOU have teh agreement with DirectAxis to do your admin of policies so YOU AND DIRECTAXIS sort this out please ASAP. I will get the ombudsman involved if need be....all I want is the call to be listened too ,if agent confirmed the premuim payout benefit or not.</p>