Poor claims experience

Hi

I have parental cover with jet and I need to submit a death claim my ID ***, email address is *** and cell ***

I have called this number *** ,*** and I have followed the prompts and still I am not getting through to a cliam agent. POOR POOR POOR POOR CUSTOMER SERVICE!!!!! How do I stay on the line for 30_45min without getting through to an agent

I have further sent an email to this email *** address how can all your agents be busy 24/7

I have already lost a parent don't add to my frustration