Poor claim service from Clicks/Hollard Funeral

I have tried to submit a claim on a Clicks Funeral Policy, underwritten by Hollard. Not one of the agents at the call centre, could assist me. I always end up with a Jet/Edgars consultant. No claim procedure on their website. I tried to visit the Hollard Welkom branch twice. Yesterday the consultant told me that the certified documents received from the funeral home is not adequate. He wants the police stamp. At least he gave me a claim form. Today I went back, with the documents, re certified by the police. Only for another consultant to ask me "where should she send it to"?? Many frustrating hours later, I still don't know if the claim is submitted (because everything was given back to me) without proof of submission. They always promise payouts within 48 hours after receiving documents. But they never tell you that to submit those documents is going to take forever.