Poor appalling Service from Hollard Funeral

As a pensioner I have had very pathetic and disgusting service from Hollard funeral customer service department. I called several times and requested assistance on unallocated premium payment. I even emailed Hollard collections department with all my proof and 2 weeks later no response or feedback. I called thursday spoke to Emma requested to speak to manager. Was told manager not available. Left message for manager to call me back. No call back and no resolution thus far. As a pensioner i dont have the money to keep calling and getting no where. No help at all. Hollard funeral services from customer services and collections department is very very appalling. Very disappointed i have been paying my funeral cover from 2015 with no outstanding payments. As a long standing client this poor and pathetic service is very disappointing and i am very angry.