Policy that was wrongfully declared as lapsed.

Hello.

My name is Luyanda Makubalo

I took a funeral cover for my mother in 2017 and up until 2019 i was paying every month. In January of 2020 i was told that the policy lapsed in Sep or August 2019 if im not mistaken. For all the months i was paying in time and its only when i went into the branch to pay manually that i was told the policy lapsed.

I contacted Hollard and they refunded me the months from the period they say my policy lapsed till December 2019.

My complaint now is that i feel that paying me only from the month Hollard says my policy lapsed till December is not enough.

Hollard did not see my premiums which is not my fault.

The error is on Hollard's side not on my side because i was paying my premiums in time and in full.

I would like to be refunded from the day (in 2017) when i took the policy till the month (2019) that Hollard say my policy lapsed. Or the other option is to activate my mother's policy without the waiting period. I've been emailing them many times but they ignoring me. Please help, thanking you in advance.