Policy Reinstatement - Unprofessional client services agent and inHuman

I called in today to reinstate the policies’ I was paying, my account was frozen due to ***** and I had to open a new account.

The agent Matshidiso Chaba ( Ref: ********** 563) told me that she couldn’t assist me due to the fact that I am 18 days late.

I’ve been your client from 2006 and only this time your cant assist me due to the fact that I didn’t call on the 1st of December.

I’m not sure this is how you treat your clients that have been with you for more than 10 years that have just this fault. I also wanted to back pay my policies and she said you as Hollard will never be able to assist me.

Your response will be highly appreciated.