Policy problem

Seven days ago I made a call to altrisk regarding my policy,call agent transfered my call to so called supervisor his name is Christopher van Rooyen her promised to assist me regarding my polive I sent him four emails he does not respond them you can't get hold of him on the phone he is too big for his shoes his call centre agent are protecting him. Please help me to get someone higher than this Christopher van Rooyen within the company cause my customer rights has beended violated by this worker.

Regards Client