Hellopeter
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1 reviews | Active since Dec 2016

12 Dec 2017, 10:36

Policy Payout delay

I would like to say that I am thoroughly disappointed with Hollard's Funeral benefit. My father passed away on 1 November and had a funeral policy with them, it took me 10 days of struggling before they paid out the initial funeral claim siting that the monthly provider which we paid for extra will be paid out the following month. It is now the 12th and it has still not been paid out. I've yet again been struggling with Hollard consultants since the 7th December to give me feedback as to when this benefit will be paid out to no avail. I have cancelled my personal policy with Hollard because I do not want my loved ones to have the same struggle in such a sad time. I will NOT recommend Hollard to anyone at all...EVER, i've never come across such incompetence, lack of respect and unwillingness to assist. STAY AWAY FROM HOLLARD people, believe me when I say you will just have the worst time EVER to get them to pay out what is owed to you!

0
Replies (3)
Hollard Life
Hollard Life's reply12 Dec 2017, 15:19
Official

Hello tanja-de-wit

We are truly sorry for the loss of your father.

I am sorry for the experience you had during this difficult time .

Our team will contact you about your claim and the poor service experience.

Kind Regards

Lynne Lawrence

***

's update12 Dec 2017, 15:24
Reviewer Update
Yes this is what i've been told since the 7th, yet no response!
's update13 Dec 2017, 07:59
Reviewer Update
This is the worst service ever, you only respond on these complaints to show that your company responds to complaints but you do nothing to remedy the situation. I have STILL not been contacted by your company, my issue is STILL not resolved and my claim is STILL not paid out. How long do you guys intend to drag your feet with this claim payout? Is this what others can expect from Hollard also? You take our money and then refuse to pay what you promised. It is the absolute WORST service i've ever received from anyone i've paid for. You guys ought to be ashamed for treating people like this when they have just lost a loved one. Stressing about funeral payouts should be the absolute last thing on one's mind going through this!!!!! I DEMAND FEEDBACK TODAY!!!!