Policy payment administration issues

Hollard is the most frustrating insurance company i ever had to deal with recently. Had my funeral policies with Hollard for 14 years without any issues.This year however they are showing me flames. Every month my policies lapse because they say i have not paid. Intrestingly they are suppose to derbit my account.When i call im told there is an issue with the branch code which thier system is experiencing. Then they will tell me they have resolved the issue and will derbit. They will derbit one month but the following month it will be the same issue.

I have written formal complaints, escalated to team leaders but still im still experiencing same issues. Right now i have a lapsed funeral policy and i have to call them every few days to check an update. No one seems to know what the issue is and they dont update. At this rate i am worried that the day i will have a bereavement and need to claim ,i will be told i have no policy with Hollard.