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Wendy M

1 reviews | Active since Jan 2011

03 May 2024, 12:16

Policy payer can't make payment changes

I opened a policy for my uncle, I am the payer of the policy. But now when I need to make changes Hollard consultants need to call him and verify. When I took out the policy noone told me that but now all of a sudden he is needed.

0
Replies (3)
Hollard Life
Hollard Life's reply03 May 2024, 15:22
Official
Hello Wendy
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint. 

Our customer resolution team is busy looking into your complaint and will be providing you with feedback within five working days. 

Kind Regards, 

Escalated Complaints Team 
WM
Wendy M's update10 May 2024, 09:39
Reviewer Update
Still noone has called me or emailed me
Hollard Life
Hollard Life's reply20 May 2024, 15:25
Official
Hello Wendy,

Please note an email has been sent through to you.

We apologies for the length of time it took for us to respond.

Kind Regards,

 Escalated Complaints Team