1 reviews | Active since Jul 2017
Policy not on my name
<p>I called Hollard to change a debit order for my policy. After giving the consultant my policy number she informed me that the policy does exist but it is not on my name and can not help me any further. After refusing to put down she transferred me to her manager who was also not able to assist.</p> <p>I am paying for a policy that is not even on my name. </p>
Hello marcelbommeli
I would like to thank you for contacting us regarding your experience.
I am sorry that the agent was not able to assist you.
I have checked the policy number quoted in your complaint and wish to confirm that the policy is in your name .
Our customer service team will be in contact to assist you with changing your debit order.
Kind Regards
Lynne Lawrence
***
Hello marcelbommeli
I would like to thank you for contacting us regarding your experience.
I am sorry that the agent was not able to assist you.
I have checked the policy number quoted in your complaint and wish to confirm that the policy is in your name .
Our customer service team will be in contact to assist you with changing your debit order.
Kind Regards
Lynne Lawrence
***