Policy No: ***7

o whom it may concern. My name is Katlego Kenneth Moolola Id No ***. I have to start by expressing my disappointment with poor service received from Hollard and your various (lack of knowledge and untrained) service consultants both through your Call Centre and Walk-in Branches. On 26/03/2020 I went to a Hollard Branch at Balfour Park and requested that my policy for my policy to be reinstated, (referring to policy I recently took effective from 01/02/2020 at the Alex Mall Branch) only to be informed that it will not be possible to reinstate my policy due to it lapsing. However I was then informed that a new policy can taken effective from 01/03/2020 (policy No: ***7) with the benefits and premiums as the previous policy I had.I even offered to make payment toward that policy on that very same date (26/03/2020), which I made a payment at Nedback Balfour Park. Please attached proof of payment and banking details provided by branch for me to make payment. Now I then requested for the next premiums to be collected on 27/04/2020 and thereafter future premiums to be collected on 27th of each month, as the 27th is my salary payment date. I've never requested for my account to be debited on the 1st of April or on the 4th of April 2020.(Please also see attached SMS received from Hollrad that my premiums will be collected on the 27th of each month) I've recently requested for my policy to be cancelled as I made a call through the Hollard Call Centre, ***. Where I was informed that my policy would be cancelled and that a refund will be arranged with 7 working days. Also that I would receive a cancellation letter fro Hollard, cancellation letter would be sent to my email address which is *** (to date no cancelation letter has been received from Hollard) This morning of 04/04/2020 Hollard has went ahead and debited my Standard Bank account (please see attached banking statement and SMS confirming debit)The debit order bounced due to me not having funds/money in my account, and as a result Standard Bank has charged me a fee of R60 due to debit order from Hollard bouncing. From Hollard I would like to know who gave you authority to debit my bank account on 04/04/2020? As this can have a negative impact on my credit report. Please arrange for my Policy to be cancelled with Hollard imminently and have a refund be arranged. Also refund my R60 that I was charged by Standard Bank for debit order that bounced (As I will not pay Standard Bank a fee for a debit order that I've not arranged). I am very disappointed with the Horrible service I've received from Hollard all these years. What a waste of my time and money.