Policy nightmare

I kelebogile Betty Tala have a funeral policy with Hollard pep, I opened the policy at the pep in Hammanskraal. When I opened this policy it was meant for my mother, Mankama Martha Motshwane. I opened senior policy with the consultant who was assisting me with opening the policy and also submitted my mother’s ID copy. Since I opened the policy, I’ve never defaulted on my policy.

Now when my mother passed on and made a claim, Hollard refused my claim and mentioned that policy is not meant for my mother, it’s for myself. They took me pillar to post and could not help. I had to burry my mother with no funds received from them till to date.

The consultant at the hammanskraal Pep who opened the policy for me does confirm that the policy is for my mother however Hollard refuses to payout! I have my own separate policy with my family, there’s no ways I would open a second policy for myself alone, it’s delusional.

I’ve been running up and down like a headless chicken with no assistance, wasting my airtime on phone calls with the consultants from Hollard with no assistance till to date.

Policy number : ***