Policy issues

On the 6th of January 2023 I called Hollard checking if my funeral policy is still active since I was behind with two months payments. I was told by the consultant that the policy is still active but failure to pay by end of January 2023 then my policy will lapse. End of January Hollard did not debit the money. When I called was told my policy lapses on the 16th of January.How so because it’s a month to month policy. The consultant that I spoke to on the 6th never informed me that my policy will lapse on the 16th. I called again and spoke with Vigilante who promised to escalate my query to her manager.Till today no call or even an email from Vigilante or Hollard. I called and spoke with Sithembile last week and explained everything and she promised to escalate the problem to the relevant department but till today still waiting. Hollard has unprofessional and *********** employees.Funeral cover is a serious matter, what will happen if U or my beneficiaries pass away at this moment? I’ve been with Hollard for 10 years and never claimed a single day but this time s what I get.