Policy Hollard unable to help

Please help. I have phoned out already R200 in airtime. At Hollard they put me through from one person to the other person.

We have changed from bank institutions and we would like to change the debit order. We struggle now for nearly a month to get it changed. Pnp said the policy is with Hollard and nobody at Hollard can assist us. The debit order was returned for October by my previous bank and we would like to continue with the policy. Below is comment from pnp regarding the policy. We have lost the documentation as well and we don't know who to contact to update our debit order.

The debit order from previous bank the reference number of the debit order was *********

Below another number PNP send us. Please help we can't trace where at Hollard the policy is.

Regards

Phelisa Malveki (Pick n Pay)

17 Sept 2022, 10:42 GMT+2

Hello Hilde,

Thank you for reaching out to Pick n Pay Customer Care team.

Kindly be advise the policy is linked with Hollard, if you would like to make any changes on your profile

you would be required to Email them on *** or contact them on *** Please refer to this reference number -************x

I have phoned again today. They just put me through from one person to another person. I was on the phone for more than 30 minutes and still they put my call through to someone else.

According to my previous Banking Institution the debit order with reference PnP Acc *********x was taken by: Company details as requested, THE HOLLARD INS COMPANY LTD T ( 011 ) ***, Queries? ***. Regards Standard Bank. Please help because nobody is able to help us at Hollard and we paid more than 15 years on this policy.