SL
Stanley L
1 reviews | Active since Jun 2013
19 Apr 2016, 22:44
Policy documents delivered after 8 years
Good day<br> <br> My policy documents were sent after 8 years after I have complained at Hello Peter website.<br> <br> Unfortunately I was so crossed with Hollard and I then cancelled the policy. I am currently seeking legal advise as to whether they can compensate me for all the money I lost through the policy which I did not have the documentation of.<br> <br> The documents that I received were written in Afrikaans I do not understand I single word.
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Hollard Life's replyOfficial
20 Apr 2016, 11:42Hello Stanco,
We are sorry that your experience prompted you to contact us with a complaint.
We apologise for the inconvenience and frustration this has caused you.
The matter has been escalated to our policy administrator for urgent attention and an agent will be in contact with you shortly.
Kind Regards
Lynne Lawrence
***
We are sorry that your experience prompted you to contact us with a complaint.
We apologise for the inconvenience and frustration this has caused you.
The matter has been escalated to our policy administrator for urgent attention and an agent will be in contact with you shortly.
Kind Regards
Lynne Lawrence
***
Hollard Life's reply20 Apr 2016, 11:42
Official
Hello Stanco,
We are sorry that your experience prompted you to contact us with a complaint.
We apologise for the inconvenience and frustration this has caused you.
The matter has been escalated to our policy administrator for urgent attention and an agent will be in contact with you shortly.
Kind Regards
Lynne Lawrence
***
We are sorry that your experience prompted you to contact us with a complaint.
We apologise for the inconvenience and frustration this has caused you.
The matter has been escalated to our policy administrator for urgent attention and an agent will be in contact with you shortly.
Kind Regards
Lynne Lawrence
***