DB
Desmond B
1 reviews | Active since Nov 2021
01 Jun 2022, 11:38
Policy documents
I'm writing this with huge disappointment with the poor service i receive from Hollard. I took a funeral cover with them. I send countless emails to them without a single respond. I even visited their office in Pretoria CBD where I was given a landline to call after talking with people from their call centre they promise to me my policy document but still today I'm still waiting. Its over 5 months waiting. Something smelling fishy. My concern will I get my money when I claim?
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Replies (3)
Hollard Life's replyOfficial
01 Jun 2022, 12:13Hello Desmond
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our customer resolutions team is busy looking into your complaint and will be providing you with feedback within three working days.
Kind Regards, Escalated Complaints Team
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our customer resolutions team is busy looking into your complaint and will be providing you with feedback within three working days.
Kind Regards, Escalated Complaints Team
Hollard Life's reply01 Jun 2022, 12:13
Official
Hello Desmond
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our customer resolutions team is busy looking into your complaint and will be providing you with feedback within three working days.
Kind Regards, Escalated Complaints Team
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our customer resolutions team is busy looking into your complaint and will be providing you with feedback within three working days.
Kind Regards, Escalated Complaints Team
DB
Desmond B's updateReviewer Update
01 Jun 2022, 12:22I hope I will get a respond within the mentioned time frame because its not the first time I here this story
DB
Desmond B's update01 Jun 2022, 12:22
Reviewer Update
I hope I will get a respond within the mentioned time frame because its not the first time I here this story
DB
Desmond B's updateReviewer Update
06 Jun 2022, 13:52Hi
I'm the policy holder. I had a conversation with someone from your call centre who rectified errors on my Policy, hence i requested policy documents. Reference of the call: ***. Please listen to the conversation.
I'm the policy holder. I had a conversation with someone from your call centre who rectified errors on my Policy, hence i requested policy documents. Reference of the call: ***. Please listen to the conversation.
DB
Desmond B's update06 Jun 2022, 13:52
Reviewer Update
Hi
I'm the policy holder. I had a conversation with someone from your call centre who rectified errors on my Policy, hence i requested policy documents. Reference of the call: ***. Please listen to the conversation.
I'm the policy holder. I had a conversation with someone from your call centre who rectified errors on my Policy, hence i requested policy documents. Reference of the call: ***. Please listen to the conversation.