BM
Basani M

1 reviews | Active since Nov 2025

12 Nov 2025, 08:49

Policy declined

Good day I have a complain about hollard funeral policy i join this policy on April this year and my first payment it was on 25 April this year and 6 months waiting period end on September this year my son passed away on the 16 of October this year when i did claim the declined my claim they said i did not rich the waiting period

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Replies (3)
Hollard Life
Hollard Life's reply12 Nov 2025, 08:55
Official
Hello Basani.
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
We are busy looking into your complaint and will be providing you with feedback within five working days.

Kind Regards,
Social Resolutions Team
BM
Basani M's update12 Nov 2025, 12:38
Reviewer Update
Good Day

I already chech my emails but now your changing the policy waiting period when i join this policy it's says 6 months waiting period and i have rich the 6 months waiting period.

You reply on me you said the first premium it's was for Accidental death and on the policy the is no waiting period of accidental death and my son passed away on natural causes and i rech the waiting period for policy

And this respond reason it's different the first person tell me that it's declined because he died on October the Second person tell me i didnot rich the waiting period becouse the first premium it's cover accidental death only i pay 6 months premium even the October months i pay it even he was dead you have my 7 months premium that i pay for my policy now your cousing a drum when it come to pay my claims . The way your talking about the waiting period which means you changing the waiting period now it's 7 months and i didn't sign that policy of 7 months waiting period i sign the policy of 6 months.

Regards
Basani


Hollard Life
Hollard Life's reply17 Nov 2025, 13:31
Official
Hello Basani. 

Thank you for being patient and giving us the opportunity to resolve your complaint. Your matter has been resolved. 

Please do not hesitate to contact us, for any future concerns or compliments.

Kind regards,
Social Resolutions Team