SN
S'lindile Ndaba
1 reviews | Active since Feb 2021
17 Jan 2022, 09:33
Policy Claim Complaint
I have logged in a claim and have been asked to submit documentation time and time again by your consultants over the phone. The last consultant that I spoke to advised that my claim would not be successful based on the terms and conditions on the policy wording document which I did not receive! I was only furnished with a handbook by a lady by the name of Nonduduzo Sithole at Pep Edendale after which I made a payment and began my membership.
I then had an unfortunate event of giving birth to a stillborn and have explained the events that followed thereafter via email, phone calls and affidavits. The required documents were all submitted multiple times on the advice of your consultants.
All of a sudden I was advised that I would not be getting a payout to the claim because the stillborn would have to be 26 weeks but I don’t have that in writing, it was just an information that came through as we were having a telephone call, I didn’t receive the info in the first place. Why was I made to go through all the claim processes in the first place? Why was I signed up without proper documents by an untrained consultant? Were you happy to just collect payments from me without following proper FICA regulations? If I am right this whole scenario qualifies as *****! If it is indeed ***** then it will be reported on all relevant platforms, official and otherwise! I am very much aware that the consultant is not a qualified financial advisor but I would still expect her to provide me with all the required documents so that I could make an informed decision based on what I have read and understood.
I await your prompt response hereto. I have already invested more than enough time going back and forth on this. If your decision remains as unsuccessful then please advise what would be your position on taking my money ********ly?
Complaint was sent through on Tuesday 11 January with the copy of the handbook I received from Nonduduzo as per the request from the consultant that was handling my complaint, but haven't heard from Hollard up to date.
Kind Regards Slindile Ndaba ***
Helpful (0)
Replies (9)0
Replies (9)
Hollard Life's replyOfficial
17 Jan 2022, 09:49Hello S'lindile
We are saddened to hear about the loss of your still born baby. Please accept our sincerest condolences.
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
Our customer resolutions team is busy looking into your claim. We will engage with you within five working days.
Kind regards, Escalated Complaints Team
We are saddened to hear about the loss of your still born baby. Please accept our sincerest condolences.
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
Our customer resolutions team is busy looking into your claim. We will engage with you within five working days.
Kind regards, Escalated Complaints Team
Hollard Life's reply17 Jan 2022, 09:49
Official
Hello S'lindile
We are saddened to hear about the loss of your still born baby. Please accept our sincerest condolences.
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
Our customer resolutions team is busy looking into your claim. We will engage with you within five working days.
Kind regards, Escalated Complaints Team
We are saddened to hear about the loss of your still born baby. Please accept our sincerest condolences.
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
Our customer resolutions team is busy looking into your claim. We will engage with you within five working days.
Kind regards, Escalated Complaints Team
SN
S'lindile Ndaba's updateReviewer Update
17 Jan 2022, 10:15Hello
Noted and thank you, will await your response
Kind Regards
S'lindile Ndaba
Noted and thank you, will await your response
Kind Regards
S'lindile Ndaba
SN
S'lindile Ndaba's update17 Jan 2022, 10:15
Reviewer Update
Hello
Noted and thank you, will await your response
Kind Regards
S'lindile Ndaba
Noted and thank you, will await your response
Kind Regards
S'lindile Ndaba
Hollard Life's replyOfficial
18 Jan 2022, 11:44Hello S'lindile
Thank you for your patience while we looked into your matter. Our administrator has confirmed that they have been in contact with you and an email has been sent to the email address on record.
We wish you strength during this difficult time. Please contact us should you have any further concerns.
Kind Regards
Escalated Complaints Team
Thank you for your patience while we looked into your matter. Our administrator has confirmed that they have been in contact with you and an email has been sent to the email address on record.
We wish you strength during this difficult time. Please contact us should you have any further concerns.
Kind Regards
Escalated Complaints Team
Hollard Life's reply18 Jan 2022, 11:44
Official
Hello S'lindile
Thank you for your patience while we looked into your matter. Our administrator has confirmed that they have been in contact with you and an email has been sent to the email address on record.
We wish you strength during this difficult time. Please contact us should you have any further concerns.
Kind Regards
Escalated Complaints Team
Thank you for your patience while we looked into your matter. Our administrator has confirmed that they have been in contact with you and an email has been sent to the email address on record.
We wish you strength during this difficult time. Please contact us should you have any further concerns.
Kind Regards
Escalated Complaints Team
SN
S'lindile Ndaba's updateReviewer Update
18 Jan 2022, 11:55Good Day
I have just received the email after a week, and it states that I received documents from Hollard via sms, how possible is that, a big document like that. I've never received any documents, why was it not sent via emails, Hollard is more then welcome to check with my cellphone service provider Vodacom to confirm if the documents were received or not, and I just noticed something, my beneficiary is written UNKOWN Mchunu, can an UNKOWN claim anything?
Kind Regards
S'lindile Ndaba
***
I have just received the email after a week, and it states that I received documents from Hollard via sms, how possible is that, a big document like that. I've never received any documents, why was it not sent via emails, Hollard is more then welcome to check with my cellphone service provider Vodacom to confirm if the documents were received or not, and I just noticed something, my beneficiary is written UNKOWN Mchunu, can an UNKOWN claim anything?
Kind Regards
S'lindile Ndaba
***
SN
S'lindile Ndaba's update18 Jan 2022, 11:55
Reviewer Update
Good Day
I have just received the email after a week, and it states that I received documents from Hollard via sms, how possible is that, a big document like that. I've never received any documents, why was it not sent via emails, Hollard is more then welcome to check with my cellphone service provider Vodacom to confirm if the documents were received or not, and I just noticed something, my beneficiary is written UNKOWN Mchunu, can an UNKOWN claim anything?
Kind Regards
S'lindile Ndaba
***
I have just received the email after a week, and it states that I received documents from Hollard via sms, how possible is that, a big document like that. I've never received any documents, why was it not sent via emails, Hollard is more then welcome to check with my cellphone service provider Vodacom to confirm if the documents were received or not, and I just noticed something, my beneficiary is written UNKOWN Mchunu, can an UNKOWN claim anything?
Kind Regards
S'lindile Ndaba
***
SN
S'lindile Ndaba's updateReviewer Update
18 Mar 2022, 13:03 hi,
my brother (beneficiary- I gave the lady that was assisting me with the policy, all his details, but it appears that, its UNKOWN Mchunu, I queried that and no one got back to me regarding it) he just received a call from your 1 of your agents: 'Apparently policy has lapsed when I changed to debit order . they only have my debit mandate with my details only, which is not the truth and they probably would call my mother too with the same false information. Below is the email I sent, with all the policy numbers and the debit form has all the policy numbers.
1.My policy is R80.00- Single Parent, R65.00 x 2 Individual policies (R215.00 was debited from my account and it was suppose to be R210.00, where is the R5.00 going to?
2. Why are their policies lapsed, if I was only paying for myself only it should have been R80.00
I am not happy at all with PEP/ Hollard. When I joined, I was not given any info 'Terms ?& Conditions' or whatsoever, only when I claimed in December, I got to know about Stillbirth terms and conditions, and the insisted that I received info on my mobile, which is not true. now its this? up to date my brother's details are not correct (beneficiary)
What is the extra R5.00 for?, I signed for R210.00
SEE BELOW THE TRAIL (Couldn't attached the signed debit form- R210.00 with 3 policies)
Your urgent response will be highly appreciated
PEP/ Hollard service is pathetic and I feel I'm being ****** of my hard earned money
Hi Attached please find signed form (3 in 1)***/ *** Kindly assist, on my beneficiaries I ,noticed that there is Unknown Mchunu and I know it will cause problems, come the time for claiming. I did not get proper documents when I joined and I’ve already had problems Kind RegardsS’lindile Ndaba From: TBFS Administration <***>
Sent: Wednesday, 26 January 2022 09:08
To: Slindile Ndaba <***>
Cc: ***
Subject: RE: debit order/ bank transfer Good day You can send the debit order authorisation form with 3 policies or you can send it separately with 3 policies. Kind regards TBFS ADMIN From: Slindile Ndaba <***>
Sent: Wednesday, 26 January 2022 08:57
To: TBFS Administration <***>
Cc: ***
Subject: RE: debit order/ bank transfer Good day Please be advised that its 3 different policiesSingle parent (myself)Individual funeral (mother)Individual funeral (brother) Kind RegardsS’lindile NdabaFrom: TBFS Administration <***>
Sent: Wednesday, 26 January 2022 08:52
To: Slindile Ndaba <***>
Cc: ***
Subject: RE: debit order/ bank transfer Good day Thank you for sending email received. Kindly find the above attachment and send it back for processing. Kind regards TBFS ADMIN From: Slindile Ndaba <***>
Sent: Tuesday, 25 January 2022 15:39
To: TBFS Administration <***>
Cc: ***
Subject: debit order/ bank transfer Dear Please advise if its possible to do a transfer then going to pep store, or is there a way for Hollard to debit from my account Kind Regards Slindile NdabaAdmin Assistant/ Secretary - N3 Cato Ridge to Dardanelles Nyeleti Consulting (Pty) LtdTel: *** (Head Office) (No landline on site)Fax: ***Cell: *** The content in this email and any attachments relating to the official business of THE BEST Funeral Society (Pty) Ltd, is property of the company. It is confidential legal privilege and protected by law. THE BEST Funeral Society (Pty) Ltd does not own and endorse any other content. Views and opinions are those of the sender unless clearly stated as being that of THE BEST Funeral Society (Pty) Ltd. If you are not the intended recipient, please notify the sender of this email and delete it immediately. You are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited. THE BEST Funeral Society (Pty) Ltd cannot assure that the integrity of this communication has been maintained, nor that it is free of errors, viruses, interception or interference. THE BEST Funeral Society (Pty) Ltd is an Authorised Financial Services Provider (FSP No. 11320).The content in this email and any attachments relating to the official business of THE BEST Funeral Society (Pty) Ltd, is property of the company. It is confidential legal privilege and protected by law. THE BEST Funeral Society (Pty) Ltd does not own and endorse any other content. Views and opinions are those of the sender unless clearly stated as being that of THE BEST Funeral Society (Pty) Ltd. If you are not the intended recipient, please notify the sender of this email and delete it immediately. You are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited. THE BEST Funeral Society (Pty) Ltd cannot assure that the integrity of this communication has been maintained, nor that it is free of errors, viruses, interception or interference. THE BEST Funeral Society (Pty) Ltd is an Authorised Financial Services Provider (FSP No. 11320).The content in this email and any attachments relating to the official business of THE BEST Funeral Society (Pty) Ltd, is property of the company. It is confidential legal privilege and protected by law. THE BEST Funeral Society (Pty) Ltd does not own and endorse any other content. Views and opinions are those of the sender unless clearly stated as being that of THE BEST Funeral Society (Pty) Ltd. If you are not the intended recipient, please notify the sender of this email and delete it immediately. You are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited. THE BEST Funeral Society (Pty) Ltd cannot assure that the integrity of this communication has been maintained, nor that it is free of errors, viruses, interception or interference. THE BEST Funeral Society (Pty) Ltd is an Authorised Financial Services Provider (FSP No. 11320).The content in this email and any attachments relating to the official business of THE BEST Funeral Society (Pty) Ltd, is property of the company. It is confidential legal privilege and protected by law. THE BEST Funeral Society (Pty) Ltd does not own and endorse any other content. Views and opinions are those of the sender unless clearly stated as being that of THE BEST Funeral Society (Pty) Ltd. If you are not the intended recipient, please notify the sender of this email and delete it immediately. You are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited. THE BEST Funeral Society (Pty) Ltd cannot assure that the integrity of this communication has been maintained, nor that it is free of errors, viruses, interception or interference. THE BEST Funeral Society (Pty) Ltd is an Authorised Financial Services Provider (FSP No. 11320).
my brother (beneficiary- I gave the lady that was assisting me with the policy, all his details, but it appears that, its UNKOWN Mchunu, I queried that and no one got back to me regarding it) he just received a call from your 1 of your agents: 'Apparently policy has lapsed when I changed to debit order . they only have my debit mandate with my details only, which is not the truth and they probably would call my mother too with the same false information. Below is the email I sent, with all the policy numbers and the debit form has all the policy numbers.
1.My policy is R80.00- Single Parent, R65.00 x 2 Individual policies (R215.00 was debited from my account and it was suppose to be R210.00, where is the R5.00 going to?
2. Why are their policies lapsed, if I was only paying for myself only it should have been R80.00
I am not happy at all with PEP/ Hollard. When I joined, I was not given any info 'Terms ?& Conditions' or whatsoever, only when I claimed in December, I got to know about Stillbirth terms and conditions, and the insisted that I received info on my mobile, which is not true. now its this? up to date my brother's details are not correct (beneficiary)
What is the extra R5.00 for?, I signed for R210.00
SEE BELOW THE TRAIL (Couldn't attached the signed debit form- R210.00 with 3 policies)
Your urgent response will be highly appreciated
PEP/ Hollard service is pathetic and I feel I'm being ****** of my hard earned money
Hi Attached please find signed form (3 in 1)***/ *** Kindly assist, on my beneficiaries I ,noticed that there is Unknown Mchunu and I know it will cause problems, come the time for claiming. I did not get proper documents when I joined and I’ve already had problems Kind RegardsS’lindile Ndaba From: TBFS Administration <***>
Sent: Wednesday, 26 January 2022 09:08
To: Slindile Ndaba <***>
Cc: ***
Subject: RE: debit order/ bank transfer Good day You can send the debit order authorisation form with 3 policies or you can send it separately with 3 policies. Kind regards TBFS ADMIN From: Slindile Ndaba <***>
Sent: Wednesday, 26 January 2022 08:57
To: TBFS Administration <***>
Cc: ***
Subject: RE: debit order/ bank transfer Good day Please be advised that its 3 different policiesSingle parent (myself)Individual funeral (mother)Individual funeral (brother) Kind RegardsS’lindile NdabaFrom: TBFS Administration <***>
Sent: Wednesday, 26 January 2022 08:52
To: Slindile Ndaba <***>
Cc: ***
Subject: RE: debit order/ bank transfer Good day Thank you for sending email received. Kindly find the above attachment and send it back for processing. Kind regards TBFS ADMIN From: Slindile Ndaba <***>
Sent: Tuesday, 25 January 2022 15:39
To: TBFS Administration <***>
Cc: ***
Subject: debit order/ bank transfer Dear Please advise if its possible to do a transfer then going to pep store, or is there a way for Hollard to debit from my account Kind Regards Slindile NdabaAdmin Assistant/ Secretary - N3 Cato Ridge to Dardanelles Nyeleti Consulting (Pty) LtdTel: *** (Head Office) (No landline on site)Fax: ***Cell: *** The content in this email and any attachments relating to the official business of THE BEST Funeral Society (Pty) Ltd, is property of the company. It is confidential legal privilege and protected by law. THE BEST Funeral Society (Pty) Ltd does not own and endorse any other content. Views and opinions are those of the sender unless clearly stated as being that of THE BEST Funeral Society (Pty) Ltd. If you are not the intended recipient, please notify the sender of this email and delete it immediately. You are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited. THE BEST Funeral Society (Pty) Ltd cannot assure that the integrity of this communication has been maintained, nor that it is free of errors, viruses, interception or interference. THE BEST Funeral Society (Pty) Ltd is an Authorised Financial Services Provider (FSP No. 11320).The content in this email and any attachments relating to the official business of THE BEST Funeral Society (Pty) Ltd, is property of the company. It is confidential legal privilege and protected by law. THE BEST Funeral Society (Pty) Ltd does not own and endorse any other content. Views and opinions are those of the sender unless clearly stated as being that of THE BEST Funeral Society (Pty) Ltd. If you are not the intended recipient, please notify the sender of this email and delete it immediately. You are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited. THE BEST Funeral Society (Pty) Ltd cannot assure that the integrity of this communication has been maintained, nor that it is free of errors, viruses, interception or interference. THE BEST Funeral Society (Pty) Ltd is an Authorised Financial Services Provider (FSP No. 11320).The content in this email and any attachments relating to the official business of THE BEST Funeral Society (Pty) Ltd, is property of the company. It is confidential legal privilege and protected by law. THE BEST Funeral Society (Pty) Ltd does not own and endorse any other content. Views and opinions are those of the sender unless clearly stated as being that of THE BEST Funeral Society (Pty) Ltd. If you are not the intended recipient, please notify the sender of this email and delete it immediately. You are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited. THE BEST Funeral Society (Pty) Ltd cannot assure that the integrity of this communication has been maintained, nor that it is free of errors, viruses, interception or interference. THE BEST Funeral Society (Pty) Ltd is an Authorised Financial Services Provider (FSP No. 11320).The content in this email and any attachments relating to the official business of THE BEST Funeral Society (Pty) Ltd, is property of the company. It is confidential legal privilege and protected by law. THE BEST Funeral Society (Pty) Ltd does not own and endorse any other content. Views and opinions are those of the sender unless clearly stated as being that of THE BEST Funeral Society (Pty) Ltd. If you are not the intended recipient, please notify the sender of this email and delete it immediately. You are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited. THE BEST Funeral Society (Pty) Ltd cannot assure that the integrity of this communication has been maintained, nor that it is free of errors, viruses, interception or interference. THE BEST Funeral Society (Pty) Ltd is an Authorised Financial Services Provider (FSP No. 11320).
SN
S'lindile Ndaba's update18 Mar 2022, 13:03
Reviewer Update
hi,
my brother (beneficiary- I gave the lady that was assisting me with the policy, all his details, but it appears that, its UNKOWN Mchunu, I queried that and no one got back to me regarding it) he just received a call from your 1 of your agents: 'Apparently policy has lapsed when I changed to debit order . they only have my debit mandate with my details only, which is not the truth and they probably would call my mother too with the same false information. Below is the email I sent, with all the policy numbers and the debit form has all the policy numbers.
1.My policy is R80.00- Single Parent, R65.00 x 2 Individual policies (R215.00 was debited from my account and it was suppose to be R210.00, where is the R5.00 going to?
2. Why are their policies lapsed, if I was only paying for myself only it should have been R80.00
I am not happy at all with PEP/ Hollard. When I joined, I was not given any info 'Terms ?& Conditions' or whatsoever, only when I claimed in December, I got to know about Stillbirth terms and conditions, and the insisted that I received info on my mobile, which is not true. now its this? up to date my brother's details are not correct (beneficiary)
What is the extra R5.00 for?, I signed for R210.00
SEE BELOW THE TRAIL (Couldn't attached the signed debit form- R210.00 with 3 policies)
Your urgent response will be highly appreciated
PEP/ Hollard service is pathetic and I feel I'm being ****** of my hard earned money
Hi Attached please find signed form (3 in 1)***/ *** Kindly assist, on my beneficiaries I ,noticed that there is Unknown Mchunu and I know it will cause problems, come the time for claiming. I did not get proper documents when I joined and I’ve already had problems Kind RegardsS’lindile Ndaba From: TBFS Administration <***>
Sent: Wednesday, 26 January 2022 09:08
To: Slindile Ndaba <***>
Cc: ***
Subject: RE: debit order/ bank transfer Good day You can send the debit order authorisation form with 3 policies or you can send it separately with 3 policies. Kind regards TBFS ADMIN From: Slindile Ndaba <***>
Sent: Wednesday, 26 January 2022 08:57
To: TBFS Administration <***>
Cc: ***
Subject: RE: debit order/ bank transfer Good day Please be advised that its 3 different policiesSingle parent (myself)Individual funeral (mother)Individual funeral (brother) Kind RegardsS’lindile NdabaFrom: TBFS Administration <***>
Sent: Wednesday, 26 January 2022 08:52
To: Slindile Ndaba <***>
Cc: ***
Subject: RE: debit order/ bank transfer Good day Thank you for sending email received. Kindly find the above attachment and send it back for processing. Kind regards TBFS ADMIN From: Slindile Ndaba <***>
Sent: Tuesday, 25 January 2022 15:39
To: TBFS Administration <***>
Cc: ***
Subject: debit order/ bank transfer Dear Please advise if its possible to do a transfer then going to pep store, or is there a way for Hollard to debit from my account Kind Regards Slindile NdabaAdmin Assistant/ Secretary - N3 Cato Ridge to Dardanelles Nyeleti Consulting (Pty) LtdTel: *** (Head Office) (No landline on site)Fax: ***Cell: *** The content in this email and any attachments relating to the official business of THE BEST Funeral Society (Pty) Ltd, is property of the company. It is confidential legal privilege and protected by law. THE BEST Funeral Society (Pty) Ltd does not own and endorse any other content. Views and opinions are those of the sender unless clearly stated as being that of THE BEST Funeral Society (Pty) Ltd. If you are not the intended recipient, please notify the sender of this email and delete it immediately. You are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited. THE BEST Funeral Society (Pty) Ltd cannot assure that the integrity of this communication has been maintained, nor that it is free of errors, viruses, interception or interference. THE BEST Funeral Society (Pty) Ltd is an Authorised Financial Services Provider (FSP No. 11320).The content in this email and any attachments relating to the official business of THE BEST Funeral Society (Pty) Ltd, is property of the company. It is confidential legal privilege and protected by law. THE BEST Funeral Society (Pty) Ltd does not own and endorse any other content. Views and opinions are those of the sender unless clearly stated as being that of THE BEST Funeral Society (Pty) Ltd. If you are not the intended recipient, please notify the sender of this email and delete it immediately. You are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited. THE BEST Funeral Society (Pty) Ltd cannot assure that the integrity of this communication has been maintained, nor that it is free of errors, viruses, interception or interference. THE BEST Funeral Society (Pty) Ltd is an Authorised Financial Services Provider (FSP No. 11320).The content in this email and any attachments relating to the official business of THE BEST Funeral Society (Pty) Ltd, is property of the company. It is confidential legal privilege and protected by law. THE BEST Funeral Society (Pty) Ltd does not own and endorse any other content. Views and opinions are those of the sender unless clearly stated as being that of THE BEST Funeral Society (Pty) Ltd. If you are not the intended recipient, please notify the sender of this email and delete it immediately. You are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited. THE BEST Funeral Society (Pty) Ltd cannot assure that the integrity of this communication has been maintained, nor that it is free of errors, viruses, interception or interference. THE BEST Funeral Society (Pty) Ltd is an Authorised Financial Services Provider (FSP No. 11320).The content in this email and any attachments relating to the official business of THE BEST Funeral Society (Pty) Ltd, is property of the company. It is confidential legal privilege and protected by law. THE BEST Funeral Society (Pty) Ltd does not own and endorse any other content. Views and opinions are those of the sender unless clearly stated as being that of THE BEST Funeral Society (Pty) Ltd. If you are not the intended recipient, please notify the sender of this email and delete it immediately. You are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited. THE BEST Funeral Society (Pty) Ltd cannot assure that the integrity of this communication has been maintained, nor that it is free of errors, viruses, interception or interference. THE BEST Funeral Society (Pty) Ltd is an Authorised Financial Services Provider (FSP No. 11320).
my brother (beneficiary- I gave the lady that was assisting me with the policy, all his details, but it appears that, its UNKOWN Mchunu, I queried that and no one got back to me regarding it) he just received a call from your 1 of your agents: 'Apparently policy has lapsed when I changed to debit order . they only have my debit mandate with my details only, which is not the truth and they probably would call my mother too with the same false information. Below is the email I sent, with all the policy numbers and the debit form has all the policy numbers.
1.My policy is R80.00- Single Parent, R65.00 x 2 Individual policies (R215.00 was debited from my account and it was suppose to be R210.00, where is the R5.00 going to?
2. Why are their policies lapsed, if I was only paying for myself only it should have been R80.00
I am not happy at all with PEP/ Hollard. When I joined, I was not given any info 'Terms ?& Conditions' or whatsoever, only when I claimed in December, I got to know about Stillbirth terms and conditions, and the insisted that I received info on my mobile, which is not true. now its this? up to date my brother's details are not correct (beneficiary)
What is the extra R5.00 for?, I signed for R210.00
SEE BELOW THE TRAIL (Couldn't attached the signed debit form- R210.00 with 3 policies)
Your urgent response will be highly appreciated
PEP/ Hollard service is pathetic and I feel I'm being ****** of my hard earned money
Hi Attached please find signed form (3 in 1)***/ *** Kindly assist, on my beneficiaries I ,noticed that there is Unknown Mchunu and I know it will cause problems, come the time for claiming. I did not get proper documents when I joined and I’ve already had problems Kind RegardsS’lindile Ndaba From: TBFS Administration <***>
Sent: Wednesday, 26 January 2022 09:08
To: Slindile Ndaba <***>
Cc: ***
Subject: RE: debit order/ bank transfer Good day You can send the debit order authorisation form with 3 policies or you can send it separately with 3 policies. Kind regards TBFS ADMIN From: Slindile Ndaba <***>
Sent: Wednesday, 26 January 2022 08:57
To: TBFS Administration <***>
Cc: ***
Subject: RE: debit order/ bank transfer Good day Please be advised that its 3 different policiesSingle parent (myself)Individual funeral (mother)Individual funeral (brother) Kind RegardsS’lindile NdabaFrom: TBFS Administration <***>
Sent: Wednesday, 26 January 2022 08:52
To: Slindile Ndaba <***>
Cc: ***
Subject: RE: debit order/ bank transfer Good day Thank you for sending email received. Kindly find the above attachment and send it back for processing. Kind regards TBFS ADMIN From: Slindile Ndaba <***>
Sent: Tuesday, 25 January 2022 15:39
To: TBFS Administration <***>
Cc: ***
Subject: debit order/ bank transfer Dear Please advise if its possible to do a transfer then going to pep store, or is there a way for Hollard to debit from my account Kind Regards Slindile NdabaAdmin Assistant/ Secretary - N3 Cato Ridge to Dardanelles Nyeleti Consulting (Pty) LtdTel: *** (Head Office) (No landline on site)Fax: ***Cell: *** The content in this email and any attachments relating to the official business of THE BEST Funeral Society (Pty) Ltd, is property of the company. It is confidential legal privilege and protected by law. THE BEST Funeral Society (Pty) Ltd does not own and endorse any other content. Views and opinions are those of the sender unless clearly stated as being that of THE BEST Funeral Society (Pty) Ltd. If you are not the intended recipient, please notify the sender of this email and delete it immediately. You are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited. THE BEST Funeral Society (Pty) Ltd cannot assure that the integrity of this communication has been maintained, nor that it is free of errors, viruses, interception or interference. THE BEST Funeral Society (Pty) Ltd is an Authorised Financial Services Provider (FSP No. 11320).The content in this email and any attachments relating to the official business of THE BEST Funeral Society (Pty) Ltd, is property of the company. It is confidential legal privilege and protected by law. THE BEST Funeral Society (Pty) Ltd does not own and endorse any other content. Views and opinions are those of the sender unless clearly stated as being that of THE BEST Funeral Society (Pty) Ltd. If you are not the intended recipient, please notify the sender of this email and delete it immediately. You are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited. THE BEST Funeral Society (Pty) Ltd cannot assure that the integrity of this communication has been maintained, nor that it is free of errors, viruses, interception or interference. THE BEST Funeral Society (Pty) Ltd is an Authorised Financial Services Provider (FSP No. 11320).The content in this email and any attachments relating to the official business of THE BEST Funeral Society (Pty) Ltd, is property of the company. It is confidential legal privilege and protected by law. THE BEST Funeral Society (Pty) Ltd does not own and endorse any other content. Views and opinions are those of the sender unless clearly stated as being that of THE BEST Funeral Society (Pty) Ltd. If you are not the intended recipient, please notify the sender of this email and delete it immediately. You are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited. THE BEST Funeral Society (Pty) Ltd cannot assure that the integrity of this communication has been maintained, nor that it is free of errors, viruses, interception or interference. THE BEST Funeral Society (Pty) Ltd is an Authorised Financial Services Provider (FSP No. 11320).The content in this email and any attachments relating to the official business of THE BEST Funeral Society (Pty) Ltd, is property of the company. It is confidential legal privilege and protected by law. THE BEST Funeral Society (Pty) Ltd does not own and endorse any other content. Views and opinions are those of the sender unless clearly stated as being that of THE BEST Funeral Society (Pty) Ltd. If you are not the intended recipient, please notify the sender of this email and delete it immediately. You are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited. THE BEST Funeral Society (Pty) Ltd cannot assure that the integrity of this communication has been maintained, nor that it is free of errors, viruses, interception or interference. THE BEST Funeral Society (Pty) Ltd is an Authorised Financial Services Provider (FSP No. 11320).
Hollard Life's replyOfficial
18 Mar 2022, 13:53Hello S'lindile
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our customer resolutions team has escalated your matter to our administrator and will be providing you with feedback within five working days.
Kind Regards,Escalated Complaints Team
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our customer resolutions team has escalated your matter to our administrator and will be providing you with feedback within five working days.
Kind Regards,Escalated Complaints Team
Hollard Life's reply18 Mar 2022, 13:53
Official
Hello S'lindile
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our customer resolutions team has escalated your matter to our administrator and will be providing you with feedback within five working days.
Kind Regards,Escalated Complaints Team
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our customer resolutions team has escalated your matter to our administrator and will be providing you with feedback within five working days.
Kind Regards,Escalated Complaints Team
SN
S'lindile Ndaba's updateReviewer Update
29 Mar 2022, 11:26 Dear All R145.00 instead of R210.00 (3 policies) was debited from my account and I’m not sure, I really don’t know what’s happening with you guys, and I want to stop the debit order because its causing problems. 1 more thing I need someone to call me urgently and explain the below email. Nobody responds to my emails Policy numbers: ***/ *** I am tired of this funeral policy, it's pathetic
SN
S'lindile Ndaba's update29 Mar 2022, 11:26
Reviewer Update
Dear All R145.00 instead of R210.00 (3 policies) was debited from my account and I’m not sure, I really don’t know what’s happening with you guys, and I want to stop the debit order because its causing problems. 1 more thing I need someone to call me urgently and explain the below email. Nobody responds to my emails Policy numbers: ***/ *** I am tired of this funeral policy, it's pathetic
SN
S'lindile Ndaba's updateReviewer Update
04 Apr 2022, 10:36Haven't received a call TBFS
SN
S'lindile Ndaba's update04 Apr 2022, 10:36
Reviewer Update
Haven't received a call TBFS
Hollard Life's replyOfficial
04 Apr 2022, 16:31Hello S'lindile
We are sorry for the delay in resolving your matter and we assure you that we have escalated the matter to senior management.
We will provide you with feedback as soon as possible.
Kind Regards
Hollard Escalated Complaints Team
We are sorry for the delay in resolving your matter and we assure you that we have escalated the matter to senior management.
We will provide you with feedback as soon as possible.
Kind Regards
Hollard Escalated Complaints Team
Hollard Life's reply04 Apr 2022, 16:31
Official
Hello S'lindile
We are sorry for the delay in resolving your matter and we assure you that we have escalated the matter to senior management.
We will provide you with feedback as soon as possible.
Kind Regards
Hollard Escalated Complaints Team
We are sorry for the delay in resolving your matter and we assure you that we have escalated the matter to senior management.
We will provide you with feedback as soon as possible.
Kind Regards
Hollard Escalated Complaints Team