Policy cancelled

Good day

I trust that you are well.

I need assistance with reinstatement of my policy that I have bee paying for almost 10 years now. I made my means to contact Hollard to advise them that my finances changed recently since I was on maternity leave.

I have been sending emails ,using the ussd code for assistance but till date no one has gotten back to just an sms that I am not covered.

I made contact with the customer care last week and requested that my banking details be changed since I closed my STD bank and moved to FNB and was advised that I cant change it coz I dont recall the banking details.

I then made a manuel payment last week Saturday still to get a sms that my policy has lapse.

I will not accept this as I was not even give an option ,,I have tried to make payment of what I can afford until my finances are ok.

I am requesting my policy to me reinstated with immediate effect and request that I am given a payment plan.

Regards Bianca K