Policy Cancelled, but they still deduct funds.

Item: Hollard Life
Rating: 1
Author: Zi G

My husband with the assistance of his financial adviser, cancelled a policy with Hollard almost 6 months ago, yet they still keep debiting his account till today. They are slow to assist and it's getting tiring. Can someone please help resolve this so his funds can be refunded to him.

Helpful (0)

Replies (2)

Zi G's updateReviewer Update

17 Apr 2024, 13:14

Good day,

Thank you for your prompt response. It's a funeral policy.

Regards,
Ziyanda on behalf of Mr NP Dlamini

Zi G's update17 Apr 2024, 13:14

Reviewer Update

Good day,

Thank you for your prompt response. It's a funeral policy.

Regards,
Ziyanda on behalf of Mr NP Dlamini

Hollard Life's replyOfficial

18 Apr 2024, 13:01

Hello Zi,

We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.

Our customer team is busy looking into your complaint and will be providing you with feedback within five working days.

Kind Regards,

Escalated Complaints Team

Hollard Life's reply18 Apr 2024, 13:01

Official

Hello Zi,

We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.

Our customer team is busy looking into your complaint and will be providing you with feedback within five working days.

Kind Regards,

Escalated Complaints Team