Policy cancellation letters

Item: Hollard Life
Rating: 1
Author: Moipone M

Policy numbers:***8 LM Senatla and ***6 T Mhlobgo

I have cancelled the above two policies with this service provider (Hollard) on 29/07/2022 and I requested a cancellation letter of both policies as I have to submit it to the new service provider. I was promised that the letter will be provided to me within 3 working day but I should check with them on 03/08/2022, I have decided to check with them on 04/08/2022 but the respond I received was still negative.

Today is 12/08/2022 and I am still waiting for the cancellation letter for the above mentioned policies. I hereby request to be assisted to receive the cancellation letters. My email address is ***.

I thank you in advance for your assistance.

Blessed regards. MA Mokitimi

Helpful (0)

Replies (2)

Moipone M's updateReviewer Update

12 Aug 2022, 16:11

Thank you for your quick response, however it is not fair for me to wait again for a maximum of 5 working days which is your turn around time. Should anything happen, God for bit nothing will happen, what are you expecting me to do because the new service provider is waiting for the cancellation letter to activate the policies. I so wish that I can be provided with something while waiting for those cancellation letters that can be a proof that indeed those policies are cancelled. An SMS was sent to me that the policies in question are cancelled but they don't have policy numbers. Five days is too long for me honestly speaking.

Thank you in advance.

Blessed regards.

Moipone M's update12 Aug 2022, 16:11

Reviewer Update

Hollard Life's replyOfficial

15 Aug 2022, 10:15

Hello Moipone,

We are sorry for the delay in your request to receive your letter urgently and can confirm that the cancellation letter is been sent to the email address on record.

We trust you find the letter in order. Contact us for any future concerns or compliments.

Kind Regards,

Escalated complaints team.

Hollard Life's reply15 Aug 2022, 10:15

Official