Policies have lapsed but I have been paying. Waiting Period has been imposed for their error.

<p>i am totally disgusted with the service I have been receiving from Hollard. I have to call them in order to get feedback for them to reinstate my policies and check that my payments have been allocated accordingly. i was advised that they have lapsed but I have been making payment. how is that possible. proof of payment since January has been sent to them already.</p> <p>the consultants are giving me two different stories and now they have imposed a waiting period and I dont underrstand why. i need all of them to be reinstated and the waiting period to be removed.</p> <p> </p> <p>they can listen to the last two phone calls I made to them and compare the information I was provided with. Totally different</p> <p> </p> <p>From: Sharon Mwelase <br /> Sent: Tuesday, 11 October 2016 11:47 AM<br /> To: ********** ********** /> Subject: FW: ********** 250085 SD Mwelase</p> <p> </p> <p>I called you contact centre again and now I have been advised that two more of my policies have lapsed and I don’t get how. I was advised that they lapsed effective 1st October and I don’t get how because I paid.</p> <p> </p> <p>Please reinstate all my policies effective immediately with no waiting period!!!!!!!!!!!!!!!!!!!! Because all of this has been paid.</p> <p> </p> <p>Refer to the below email!</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p>From: Sharon Mwelase <br /> Sent: Tuesday, 04 October 2016 9:14 AM<br /> To: ********** ********** /> Subject: ********** 250085 SD Mwelase</p> <p> </p> <p>Good day</p> <p> </p> <p>Please find payments that have been made for the year.</p> <p> </p> <p>Please check your record and allocate accordingly.</p> <p> </p> <p>I received a sms stating that my policy has lapsed and I don’t understand why as the payments that were being made were done for all 4 policies.</p> <p> </p> <p>Why is it that only 1 policy out of the 4 lapses whereas they were all paid at the same time? From my understanding, they should all lapse at the same time!</p> <p> </p> <p>I was also advised that it has been reinstated and that there will be a waiting period. Please REMOVE that waiting period and as this should have not been added in the first place.</p> <p> </p> <p>The only payment that was not made was one for the 23 September 2016.</p> <p> </p> <p>Please provide feedback. I disagree with your allocation. I should only be one month behind and that should not have an effect on the status of the policies. They should all be active.</p> <p> </p> <p> ********** 2- J ZIQUBU R325.99</p> <p> ********** 2- G MWELASE</p> <p> ********** 3 - ME</p> <p> ********** 9 P MWELASE</p> <p> </p> <p>Regard</p> <p>Sharon</p> <p> </p>