AF
Albert F
1 reviews | Active since Feb 2016
02 Mar 2016, 11:18
Please call me, because I can't call you
I have been trying to call the claims department for the past two days but no response. I have emailed multiple people about my claim and they just don't respond, surely a month is long enough to wait for the outcome of my claim. Can Hollard please instruct an agent to phone me regarding my claim!!!
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Hollard Life's replyOfficial
02 Mar 2016, 12:47Hello Albert-MCD,
We are sorry that your claim experience prompted you to contact us with a complaint. We apologise for the inconvenience and frustration this has caused you.
The matter has been escalated to our claims administrator for urgent attention and an agent will be in contact with you regarding your claim.
Kind Regards
Lynne Lawrence
***
We are sorry that your claim experience prompted you to contact us with a complaint. We apologise for the inconvenience and frustration this has caused you.
The matter has been escalated to our claims administrator for urgent attention and an agent will be in contact with you regarding your claim.
Kind Regards
Lynne Lawrence
***
Hollard Life's reply02 Mar 2016, 12:47
Official
Hello Albert-MCD,
We are sorry that your claim experience prompted you to contact us with a complaint. We apologise for the inconvenience and frustration this has caused you.
The matter has been escalated to our claims administrator for urgent attention and an agent will be in contact with you regarding your claim.
Kind Regards
Lynne Lawrence
***
We are sorry that your claim experience prompted you to contact us with a complaint. We apologise for the inconvenience and frustration this has caused you.
The matter has been escalated to our claims administrator for urgent attention and an agent will be in contact with you regarding your claim.
Kind Regards
Lynne Lawrence
***