LN
Lusanda N
1 reviews | Active since Mar 2020
02 Sept 2022, 14:31
Phone insurance claim
I have lodged a claim on Monday, up until now there's been no response. I wrote to Hollard couple of times to kindly follow up on my claim. This is really putting a strain on me and my business. My work requires me to have a phone.
Helpful (0)
Replies (6)0
Replies (6)
Hollard Life's replyOfficial
02 Sept 2022, 14:58Hello Lusanda,
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our customer resolution team is busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards,
Escalated Complaints Team
Hollard Life's reply02 Sept 2022, 14:58
Official
Hello Lusanda,
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our customer resolution team is busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards,
Escalated Complaints Team
LN
Lusanda N's updateReviewer Update
02 Sept 2022, 15:35Thank you very much for your response, much appreciated, but 5 days is too much.
May you kindly make it sooner, as my business entirely depends on me having a phone.
Hope to hear from you soon.
May you kindly make it sooner, as my business entirely depends on me having a phone.
Hope to hear from you soon.
LN
Lusanda N's update02 Sept 2022, 15:35
Reviewer Update
Thank you very much for your response, much appreciated, but 5 days is too much.
May you kindly make it sooner, as my business entirely depends on me having a phone.
Hope to hear from you soon.
May you kindly make it sooner, as my business entirely depends on me having a phone.
Hope to hear from you soon.
Hollard Life's replyOfficial
05 Sept 2022, 09:34Hello Lusanda,
Please note i have been informed by our administrator that they have been in contact with you. They however wait for you to advise of the replacement devise selected. Kindly advise if they have been in contact with you.
Kind Regards,
Escalated Complaints Team
Please note i have been informed by our administrator that they have been in contact with you. They however wait for you to advise of the replacement devise selected. Kindly advise if they have been in contact with you.
Kind Regards,
Escalated Complaints Team
Hollard Life's reply05 Sept 2022, 09:34
Official
Hello Lusanda,
Please note i have been informed by our administrator that they have been in contact with you. They however wait for you to advise of the replacement devise selected. Kindly advise if they have been in contact with you.
Kind Regards,
Escalated Complaints Team
Please note i have been informed by our administrator that they have been in contact with you. They however wait for you to advise of the replacement devise selected. Kindly advise if they have been in contact with you.
Kind Regards,
Escalated Complaints Team
LN
Lusanda N's updateReviewer Update
05 Sept 2022, 10:11Greeting,
I have selected Xiaomi Redmi note 10 - 5G. You must have telephone recordings to back that up.
I have selected Xiaomi Redmi note 10 - 5G. You must have telephone recordings to back that up.
LN
Lusanda N's update05 Sept 2022, 10:11
Reviewer Update
Greeting,
I have selected Xiaomi Redmi note 10 - 5G. You must have telephone recordings to back that up.
I have selected Xiaomi Redmi note 10 - 5G. You must have telephone recordings to back that up.
Hollard Life's replyOfficial
05 Sept 2022, 11:50Hello Lusanda,
I have advised the administrators regarding your selection.
Kind Regards,
Escalated Complaints Team
I have advised the administrators regarding your selection.
Kind Regards,
Escalated Complaints Team
Hollard Life's reply05 Sept 2022, 11:50
Official
Hello Lusanda,
I have advised the administrators regarding your selection.
Kind Regards,
Escalated Complaints Team
I have advised the administrators regarding your selection.
Kind Regards,
Escalated Complaints Team
LN
Lusanda N's updateReviewer Update
12 Sept 2022, 11:01Thank you so much for your quick response to my request for a cellphone claim. I appreciated you taking the time to look into my complaint and provide some solutions and for getting back to me so promptly.
Honestly, it made me smile and be a valuable customer. I was suppose to get my phone in 3-7 working days, to my surprise I received it in less than 24 hours.
Thank you so much PR - Hollard.
Thank you so much PR - Hollard.
LN
Lusanda N's update12 Sept 2022, 11:01
Reviewer Update
Thank you so much for your quick response to my request for a cellphone claim. I appreciated you taking the time to look into my complaint and provide some solutions and for getting back to me so promptly.
Honestly, it made me smile and be a valuable customer. I was suppose to get my phone in 3-7 working days, to my surprise I received it in less than 24 hours.
Thank you so much PR - Hollard.
Thank you so much PR - Hollard.