PM
Phumelele M
1 reviews | Active since Jan 2022
28 Jan 2022, 07:55
Pep policy collaspse ( underwritter with Hollard)
Kindly note i have policy with pep since 2005 if i recall correct account number *** . Today when I'm visiting pep the system fail to make payment and the lady refer me to hollard is where hollard called head office the person said is confidential she need Mr Thabethe contact and he contacted him and informed him the policy has been collapsed in 2021. Kindly note I'm a premium payer my contact *** note im a deaf only sms or email ***
Kindly assist with this matter since i have two policy other is active policy number *** is for Mr Mdakane
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Replies (3)
Hollard Life's replyOfficial
28 Jan 2022, 09:34Hello Phumelele
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our customer resolutions team is busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards,
Escalated Complaints Team
Hollard Life's reply28 Jan 2022, 09:34
Official
Hello Phumelele
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our customer resolutions team is busy looking into your complaint and will be providing you with feedback within five working days.
Kind Regards,
Escalated Complaints Team
PM
Phumelele M's updateReviewer Update
17 Feb 2022, 13:48Helo
Yes I'm not a policy holder but I'm premium payer of the policy for pass years no call was directed to policy holder and i was giving you guys the contact since the consultant said is private and confidentially i was confuse because was for the first time to get such information
really this unfair for me since 2005 and other policy is still in force i dont understand
What was the reason of calling the policyholder? Did you ever called Mr MJ Mdakane
thank u in advance i need further assistance
Yes I'm not a policy holder but I'm premium payer of the policy for pass years no call was directed to policy holder and i was giving you guys the contact since the consultant said is private and confidentially i was confuse because was for the first time to get such information
really this unfair for me since 2005 and other policy is still in force i dont understand
What was the reason of calling the policyholder? Did you ever called Mr MJ Mdakane
thank u in advance i need further assistance
PM
Phumelele M's update17 Feb 2022, 13:48
Reviewer Update
Helo
Yes I'm not a policy holder but I'm premium payer of the policy for pass years no call was directed to policy holder and i was giving you guys the contact since the consultant said is private and confidentially i was confuse because was for the first time to get such information
really this unfair for me since 2005 and other policy is still in force i dont understand
What was the reason of calling the policyholder? Did you ever called Mr MJ Mdakane
thank u in advance i need further assistance
Yes I'm not a policy holder but I'm premium payer of the policy for pass years no call was directed to policy holder and i was giving you guys the contact since the consultant said is private and confidentially i was confuse because was for the first time to get such information
really this unfair for me since 2005 and other policy is still in force i dont understand
What was the reason of calling the policyholder? Did you ever called Mr MJ Mdakane
thank u in advance i need further assistance
PM
Phumelele M's updateReviewer Update
17 Feb 2022, 13:51I need to pay so provide me with clarity i did mention that I'm deaf but your consultant keep calling me as if I ignore the calls . This the **************s of right. I hate the style of management in the first case and how the office handle the matters
PM
Phumelele M's update17 Feb 2022, 13:51
Reviewer Update
I need to pay so provide me with clarity i did mention that I'm deaf but your consultant keep calling me as if I ignore the calls . This the **************s of right. I hate the style of management in the first case and how the office handle the matters