Pep Policies - Policy Documentation wanted

I have been sent from pillar to post trying to get policy documentation for my Pep policies. I went to a Pep store and they referred me to Hollard. I called Hollard this morning and instead of being assisted, I am being sent from pillar to post, transferred to numbers that are just ringing and there is no answer.

All I need are policy documents for my policies and the process when claiming.