PEP Hollard Funeral Cover Extremely POOR Service

I have a Hollard funeral senior cover through PEP since 2013 for my dad. The last two months I was not able to make my monthly payments at PEP stores because they could not pickup my policy number on their system. Then I decided to call the hollard line and one of the agents told me that my policy has elapsed because I am behind for 2 months going for 3 now and they cant assist me because my dad is too old to be covered. Hollard never called me or notified me on any changes with the policy or notify me that they will cancel my policy if my dad gets old. They just blocked my policy with reasons that I do not understand, I was behind because they canceled my policy. Its funny because all these years they were happy to receive my installments. Bad service, they do not care about their customers, they exploiting vulnerable people. I want my money back, dated from the past 8 years.