1 reviews | Active since Feb 2021
PEP Hollard funeral cover
On the 22nd January 2021 I required about my policies if they were up to date , on the 25th January around 8am I received an email regarding the policy.
The email said that the specific policy of my late grandmother was active and up to date. I unfortunately lost my grandmother and had to claim....I have submitted everything needed.
Yesterday 1st of February I received a call from the accessor that sounded unsure about which policy she was actually giving me information about after I told her I was informed that my policy was active, now that I have claimed I am told it has lapsed yet I wasnt even informed that it lasped...so confusing.
I have been paying the policy for many years.It hurts to claim and being **** to yet when you apply for the policy you are told that you will recieve the payout with 48hours.
We are truly sorry for the loss of your grandmother and your experience that has led you to contact us with a complaint.
Our Customer Resolution Department will look into this matter and get back to you as soon as possible.
Regards
Hollard Group Complaints
We are truly sorry for the loss of your grandmother and your experience that has led you to contact us with a complaint.
Our Customer Resolution Department will look into this matter and get back to you as soon as possible.
Regards
Hollard Group Complaints
I hope I wont wait longer than I already have...it saddens me more when I keep thinking of how I was suppose to have ran some errands with that payout at her funeral.
I hope I wont wait longer than I already have...it saddens me more when I keep thinking of how I was suppose to have ran some errands with that payout at her funeral.