BS
Buyisiwe S
1 reviews | Active since Jan 2025
26 May 2025, 12:37
Payout payment
Hallard has provided the worst service regarding my payout with 21st century. I have not been paid for a claim i made a month ago on a policy that i have been paying for almost 10 years. They are shifting the blame on both ends and now they are not even answering the emails i send daily. Please help because this has been the worst service i could not bury my loved one.
Helpful (0)
Replies (7)0
Replies (7)
Hollard Life's replyOfficial
26 May 2025, 14:01Hello Buyisiwe S
We are saddened to hear about the loss of your loved one. Please accept our condolences.
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
Our team is busy looking into your claim and what went wrong. We will engage with you within five working days.
Kind regards,
Social Resolutions Team
We are saddened to hear about the loss of your loved one. Please accept our condolences.
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
Our team is busy looking into your claim and what went wrong. We will engage with you within five working days.
Kind regards,
Social Resolutions Team
Hollard Life's reply26 May 2025, 14:01
Official
Hello Buyisiwe S
We are saddened to hear about the loss of your loved one. Please accept our condolences.
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
Our team is busy looking into your claim and what went wrong. We will engage with you within five working days.
Kind regards,
Social Resolutions Team
We are saddened to hear about the loss of your loved one. Please accept our condolences.
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
Our team is busy looking into your claim and what went wrong. We will engage with you within five working days.
Kind regards,
Social Resolutions Team
BS
Buyisiwe S's updateReviewer Update
28 May 2025, 08:06Good day i still have not received any feed back. A consultant from your company called but have not gotten back to me so still no resollution. You have left me hanging. Your company have not sent what is needed for my money to be paid.
BS
Buyisiwe S's update28 May 2025, 08:06
Reviewer Update
Good day i still have not received any feed back. A consultant from your company called but have not gotten back to me so still no resollution. You have left me hanging. Your company have not sent what is needed for my money to be paid.
Hollard Life's replyOfficial
28 May 2025, 10:00Hello Buyisiwe S
We are sorry for the delay in responding to your matter and assure you that we are looking into your claim.
Kind Regards,
Social Resolutions Team
We are sorry for the delay in responding to your matter and assure you that we are looking into your claim.
Kind Regards,
Social Resolutions Team
Hollard Life's reply28 May 2025, 10:00
Official
Hello Buyisiwe S
We are sorry for the delay in responding to your matter and assure you that we are looking into your claim.
Kind Regards,
Social Resolutions Team
We are sorry for the delay in responding to your matter and assure you that we are looking into your claim.
Kind Regards,
Social Resolutions Team
BS
Buyisiwe S's updateReviewer Update
30 May 2025, 08:53Good day still no resolution on my side. Still empty promises. You guys are stalling but not helping at all I received an sms saying i should pay or the policy will lapse. Please do assist with my payout before debiting.
BS
Buyisiwe S's update30 May 2025, 08:53
Reviewer Update
Good day still no resolution on my side. Still empty promises. You guys are stalling but not helping at all I received an sms saying i should pay or the policy will lapse. Please do assist with my payout before debiting.
BS
Buyisiwe S's updateReviewer Update
30 May 2025, 12:40I really do not know who to contact anymore. Both companies are giving me the run around. I need advice on how to go about this payout because now they want to lapse my policy. Please assist. I have never missed a premium since 2014 yet im struggling with a R10000 payout.
BS
Buyisiwe S's update30 May 2025, 12:40
Reviewer Update
I really do not know who to contact anymore. Both companies are giving me the run around. I need advice on how to go about this payout because now they want to lapse my policy. Please assist. I have never missed a premium since 2014 yet im struggling with a R10000 payout.
Hollard Life's replyOfficial
30 May 2025, 13:39Hello Buyisiwe S
We are sorry to hear about your experience with our service. We strive to provide excellent customer service and it's disheartening to learn your experience. Our claims team is busy looking into your claim.
Kind Regards,
Social Resolutions Team
We are sorry to hear about your experience with our service. We strive to provide excellent customer service and it's disheartening to learn your experience. Our claims team is busy looking into your claim.
Kind Regards,
Social Resolutions Team
Hollard Life's reply30 May 2025, 13:39
Official
Hello Buyisiwe S
We are sorry to hear about your experience with our service. We strive to provide excellent customer service and it's disheartening to learn your experience. Our claims team is busy looking into your claim.
Kind Regards,
Social Resolutions Team
We are sorry to hear about your experience with our service. We strive to provide excellent customer service and it's disheartening to learn your experience. Our claims team is busy looking into your claim.
Kind Regards,
Social Resolutions Team
Hollard Life's replyOfficial
20 Jun 2025, 13:16Hello Buyisiwe S
Thank you for being patient and giving us the opportunity to resolve your complaint. Your matter has been resolved.
Please do not hesitate to contact us, for any future concerns or compliments.
Kind regards,
Social Resolutions Team
Thank you for being patient and giving us the opportunity to resolve your complaint. Your matter has been resolved.
Please do not hesitate to contact us, for any future concerns or compliments.
Kind regards,
Social Resolutions Team
Hollard Life's reply20 Jun 2025, 13:16
Official
Hello Buyisiwe S
Thank you for being patient and giving us the opportunity to resolve your complaint. Your matter has been resolved.
Please do not hesitate to contact us, for any future concerns or compliments.
Kind regards,
Social Resolutions Team
Thank you for being patient and giving us the opportunity to resolve your complaint. Your matter has been resolved.
Please do not hesitate to contact us, for any future concerns or compliments.
Kind regards,
Social Resolutions Team