ON
Orah N
1 reviews | Active since Mar 2021
09 Mar 2021, 09:11
Payment of Edgar's Policy
After lodging my complaint, I only received a message that Hollard will contact me. To date no one has contacted me. I do not think anyone is even looking at my my complaint. It's more than week now that I have not heard from Holkard
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Replies (2)ON
Orah N's updateReviewer Update
09 Mar 2021, 20:51There was no Beneficiary as you know that Most of these retail related policies customers are not urged to nominate Beneficiaries hence we suggested that my sister who also paid for funeral be reimbursed from this policy, Hollard decided to pay my irresponsible niece on the basis that she is the deceased daughter without considering facts, secondly if you can provide me with a copy of the application form where my brother ignored to nominate a Beneficiary. He was delligent and would not have missed that part or provide me with a copy of the policy wording that states Hollard will use its discretion to pay whom ever they deem fit.
ON
Orah N's update09 Mar 2021, 20:51
Reviewer Update
There was no Beneficiary as you know that Most of these retail related policies customers are not urged to nominate Beneficiaries hence we suggested that my sister who also paid for funeral be reimbursed from this policy, Hollard decided to pay my irresponsible niece on the basis that she is the deceased daughter without considering facts, secondly if you can provide me with a copy of the application form where my brother ignored to nominate a Beneficiary. He was delligent and would not have missed that part or provide me with a copy of the policy wording that states Hollard will use its discretion to pay whom ever they deem fit.
Hollard Life's replyOfficial
10 Mar 2021, 08:58Hello Orah
Thank you for the detailed explanation. A request has been sent to the claims team to obtain a copy of the application form for further investigation.
We will provide you with an update once the investigation has been completed.
Kind Regards
Natasha Vos
Thank you for the detailed explanation. A request has been sent to the claims team to obtain a copy of the application form for further investigation.
We will provide you with an update once the investigation has been completed.
Kind Regards
Natasha Vos
Hollard Life's reply10 Mar 2021, 08:58
Official
Hello Orah
Thank you for the detailed explanation. A request has been sent to the claims team to obtain a copy of the application form for further investigation.
We will provide you with an update once the investigation has been completed.
Kind Regards
Natasha Vos
Thank you for the detailed explanation. A request has been sent to the claims team to obtain a copy of the application form for further investigation.
We will provide you with an update once the investigation has been completed.
Kind Regards
Natasha Vos