Payment delay

I am writing on behalf of my sister, she submitted a claim for my moms funeral policy on 18 May up until today no claim have been paid out. We had to borrow to pay for my moms funeral and Hollard don't feel the need to handle your claims within their timeframe specified! I am disgusted that my late moms payments was good enough but pay out not handled well. My sis called numerous times, spoke to several consultants all have a different update and to top it all the claim had be submitted twice and no pay out! I am really happy I personally don't have any policies with Hollard Insurance and for sure would not recommend!