JM
Judith M
1 reviews | Active since May 2021
18 May 2021, 09:44
Payment
CLAIM NUMBER ***0
Hollard insurance is taking us from pillar to post. I have a claim that is been going on for more than 2 months. On the 8th of April 2021 I spoke to Revania Govender who then referred me to ***. I have since sent several emails to the given email address. on the 6th of May 2021, I called your customer number I then spoke to a lady called Noluthando Mngomezulu, who sent me forms and gave me the reference, ***0. Last week i contacted your whatsapp number ***. to this day I am still waiting for the payment.
Helpful (0)
Replies (5)0
Replies (5)
Hollard Life's replyOfficial
18 May 2021, 11:27Hello Judith
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our customer resolutions team is busy looking into your complaint and will be providing you with feedback within two working days.
Kind Regards, Natasha Vos
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our customer resolutions team is busy looking into your complaint and will be providing you with feedback within two working days.
Kind Regards, Natasha Vos
Hollard Life's reply18 May 2021, 11:27
Official
Hello Judith
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our customer resolutions team is busy looking into your complaint and will be providing you with feedback within two working days.
Kind Regards, Natasha Vos
We are sorry that you had a poor experience with Hollard, which led to you reaching out to Hellopeter with a complaint.
Our customer resolutions team is busy looking into your complaint and will be providing you with feedback within two working days.
Kind Regards, Natasha Vos
JM
Judith M's updateReviewer Update
20 May 2021, 14:54Good Afternoon
It has been 2 days now after I have logged this issue. No call nothing whatsoever from Hollard. I need clarity.
Please
It has been 2 days now after I have logged this issue. No call nothing whatsoever from Hollard. I need clarity.
Please
JM
Judith M's update20 May 2021, 14:54
Reviewer Update
Good Afternoon
It has been 2 days now after I have logged this issue. No call nothing whatsoever from Hollard. I need clarity.
Please
It has been 2 days now after I have logged this issue. No call nothing whatsoever from Hollard. I need clarity.
Please
Hollard Life's replyOfficial
20 May 2021, 15:21Hello Judith
We are sorry for the delay in responding to your matter and assure you that we are looking into your claim.
We have escalated your matter to our claims team for an update and will be in contact with you as soon as we have received feedback.
Kind Regards
Natasha Vos
We are sorry for the delay in responding to your matter and assure you that we are looking into your claim.
We have escalated your matter to our claims team for an update and will be in contact with you as soon as we have received feedback.
Kind Regards
Natasha Vos
Hollard Life's reply20 May 2021, 15:21
Official
Hello Judith
We are sorry for the delay in responding to your matter and assure you that we are looking into your claim.
We have escalated your matter to our claims team for an update and will be in contact with you as soon as we have received feedback.
Kind Regards
Natasha Vos
We are sorry for the delay in responding to your matter and assure you that we are looking into your claim.
We have escalated your matter to our claims team for an update and will be in contact with you as soon as we have received feedback.
Kind Regards
Natasha Vos
JM
Judith M's updateReviewer Update
24 May 2021, 10:18Good Morning Natasha
This people are really full of nonsense. I have sent them this copy twice and now i must send it again. I will do so and please may we receive our payment. We want our money now.
This people are really full of nonsense. I have sent them this copy twice and now i must send it again. I will do so and please may we receive our payment. We want our money now.
JM
Judith M's update24 May 2021, 10:18
Reviewer Update
Good Morning Natasha
This people are really full of nonsense. I have sent them this copy twice and now i must send it again. I will do so and please may we receive our payment. We want our money now.
This people are really full of nonsense. I have sent them this copy twice and now i must send it again. I will do so and please may we receive our payment. We want our money now.
Hollard Life's replyOfficial
27 May 2021, 12:47Hello Judith
Thank you for being patient and giving us the opportunity to resolve your complaint. Our claims team have informed us that your matter has been resolved.
Contact us for any future concerns or compliments.
Kind regards, Natasha Vos
Thank you for being patient and giving us the opportunity to resolve your complaint. Our claims team have informed us that your matter has been resolved.
Contact us for any future concerns or compliments.
Kind regards, Natasha Vos
Hollard Life's reply27 May 2021, 12:47
Official
Hello Judith
Thank you for being patient and giving us the opportunity to resolve your complaint. Our claims team have informed us that your matter has been resolved.
Contact us for any future concerns or compliments.
Kind regards, Natasha Vos
Thank you for being patient and giving us the opportunity to resolve your complaint. Our claims team have informed us that your matter has been resolved.
Contact us for any future concerns or compliments.
Kind regards, Natasha Vos