paying off policy on incorrect

Hi,<br> I am client of Hollard, had a funeral cover for my sister who passed on. Send them documents, i was told claim will be paid, until the funeral went pass there was no payment made, called them only to be told the account was paid, but to an unknown bank account with my details. I gave them my bank details & confirmed my account & they have my account details where they deduct for my policies. <br> I am told to wait for 2 days for feedback in regards to this, i had to deal with humiliation having to borrow at last minute in-order to get the funeral arrangements done. I have a lot of policies with Hollard and this was my 1st time & i think its my last time with them. i don't see myself doing business with them ever again & even recommending some of my friends & family. Their attitude towards this matter is not being treated an an emergency they just treat it as another routine error. We all make mistakes when capturing, but you cant capture all other information & when its for the account then you capture an entirely different account number . For me this is plain ***** from their employees.