Paying for peace of mind that is not so peaceful

I have tried on numerous occasions to change my cover with Altrisk. Simple request to remove disability and add the amount paid on disability to my life cover. Simple right? Well not for the call centre staff as none got it right when sending the quotes. I said that my cover is not fixed and it is according to a sliding scale yearly. Each quote they sent were on a fixed amount no changes yearly. I called so many times and to date still no assistance. No one bothered to answer emails I sent, or follow through on quotes they sent or bothered to help when I called them. Each time saying they will get back to me and will get the quote sorted. Today I called four numbers