Pay up and stop playing games

My late mother, Mrs Vivian Mokgele had been paying for a Covision funeral policy which has been taken over by Hollard Insurance. My mother passed away on 9 May 2021 due to Covid complications and when I called ***to enquire about a claim as I recall very well that one of the persons covered passed away in 2015 and my mother was the policy holder then. Mr. Bennet Masoka passed away in 2015 and we had to go through HelloPeter to get Hollard to pay for his funeral cover. When I called ***at the end of June 2021 to alert them that my mother had passed on, the lady I initially spoke to infiormed me that it makes sense why the policy would be behind with two months'payment when I explained that my mother passed away at the beginning of May 2021. She promised to call me back which she didnt do. I called but couldnt get hold of her and instead, they opted to send me a text message on my late mother's mobile phone which said her policy had lapsed. Policy would lapse in July because she passed away in June 2021. Because at first they were mentioning a whole lot of information , I had recorded the whole conversation where they confirm she's the policy holder. All I want is to claim for my late mother as she had been paying them for years. She use to pay via easy pay as we also found the card with her valuable belongings that she told us to use for claims in the event of her passing. Easy Pa number is ***.