WM
Welcome M

1 reviews | Active since Sept 2016

08 Sept 2016, 15:09

Pathetic services ever

<p>I am a customer for Hollard funeral insurance since last year July. I ask them to send me policy documents which never arrived to my suprise now in August the premiums increase and i was never made aware of it when they sell a policy to me I called to log a complain i spoke with Lindiwe Mbuli who said the complain will take 10 working days. When i follow up today the complain was close by her with out any feetback to me and suspend my premiums this is very shameful, pathetic and unprofessional service i ever got with insurance compay i have policies in three different company and they make me feel valuable customer i dont wish anyone to do business with Hollard</p>

0
Replies (1)
Hollard Life
Hollard Life's reply09 Sept 2016, 07:56
Official

Hello

I would like to thank you for contacting us regarding your experience.

I am sorry that you have not received your policy documents and your premium has been increased.

Our team will be in contact with you regarding the service you have eperienced and to assist you with your policy.

Kind Regards

Lynne Lawrence

**********