GT
Goodwill T
1 reviews | Active since Apr 2025
16 Apr 2025, 10:42
PATHETIC SERVICE - TAKING FOREVER TO APPROVE CLAIM TILL DAY OF FUNERAL PASSED
HORRIBLE SERVICE - REFUSE TO PAY TILL THE DAY OF THE FUNERAL STILL HAS NOT PAID - THEY KEEP SAYING THEY ARE ASSESSING THE CLAIM.
My father passed away on 07 April 2025 and the funeral took place on 13 April 2025. Claim not paid taking too long searching for a reason not to pay. I had a funeral cover for my father that I was paying for since 2023. First when I called they refused to send me poliy documents saying that I am not allowed to have access to the policy document because i am only a policy payer and not a policy holder, that was the first surprise. After claiming under reference number to date the claim has not been paid and no reason has been provided except the claim is still under assessment. The funeral has already taken place nobody cares to update me what is going on. The CLAIM REF: wf_**********73 sent all documents on 10 April 25. I also tried to lodge a claim through their Whatsup number provided on website but they never responded.
Helpful (0)
Replies (5)0
Replies (5)
Hollard Life's replyOfficial
16 Apr 2025, 11:03Hello Goodwill T
We are saddened to hear about the loss of your loved one. Please accept our condolences.
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
We are busy looking into your claim and what went wrong. We will engage with you within five working days.
Kind regards,
Social Resolutions Team
We are saddened to hear about the loss of your loved one. Please accept our condolences.
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
We are busy looking into your claim and what went wrong. We will engage with you within five working days.
Kind regards,
Social Resolutions Team
Hollard Life's reply16 Apr 2025, 11:03
Official
Hello Goodwill T
We are saddened to hear about the loss of your loved one. Please accept our condolences.
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
We are busy looking into your claim and what went wrong. We will engage with you within five working days.
Kind regards,
Social Resolutions Team
We are saddened to hear about the loss of your loved one. Please accept our condolences.
We apologise that you had a poor claims experience with Hollard, which led to you reaching out to Hellopeter with a complaint during this difficult time.
We are busy looking into your claim and what went wrong. We will engage with you within five working days.
Kind regards,
Social Resolutions Team
GT
Goodwill T's updateReviewer Update
16 Apr 2025, 15:32The funeral has already passed, and to date, there has been no feedback. I was first told I would get feedback within 48 hours, no feedback, then after 3 days I was told they are still assessing the claim, will get feedback within 2 business days and 2 business days have passed, still no outcome. Today I have been told that I will get feedback at approximately 14 days, and we are talking about a funeral cover.
So under these circumstances, clients are expected to keep postponing the funeral each time they extend the time frame I don't even understand what is it that is being done when they keep telling me it's under assessment. Nobody is able to explain what exactly is going on, I have asked for the ombudsman details they have not been sent it to date. I have been paying since 2013 now that I have lodged a claim Hollard is forever looking for a reason to reject the claim, so disappointed I dont know what is going on.
So under these circumstances, clients are expected to keep postponing the funeral each time they extend the time frame I don't even understand what is it that is being done when they keep telling me it's under assessment. Nobody is able to explain what exactly is going on, I have asked for the ombudsman details they have not been sent it to date. I have been paying since 2013 now that I have lodged a claim Hollard is forever looking for a reason to reject the claim, so disappointed I dont know what is going on.
GT
Goodwill T's update16 Apr 2025, 15:32
Reviewer Update
The funeral has already passed, and to date, there has been no feedback. I was first told I would get feedback within 48 hours, no feedback, then after 3 days I was told they are still assessing the claim, will get feedback within 2 business days and 2 business days have passed, still no outcome. Today I have been told that I will get feedback at approximately 14 days, and we are talking about a funeral cover.
So under these circumstances, clients are expected to keep postponing the funeral each time they extend the time frame I don't even understand what is it that is being done when they keep telling me it's under assessment. Nobody is able to explain what exactly is going on, I have asked for the ombudsman details they have not been sent it to date. I have been paying since 2013 now that I have lodged a claim Hollard is forever looking for a reason to reject the claim, so disappointed I dont know what is going on.
So under these circumstances, clients are expected to keep postponing the funeral each time they extend the time frame I don't even understand what is it that is being done when they keep telling me it's under assessment. Nobody is able to explain what exactly is going on, I have asked for the ombudsman details they have not been sent it to date. I have been paying since 2013 now that I have lodged a claim Hollard is forever looking for a reason to reject the claim, so disappointed I dont know what is going on.
GT
Goodwill T's updateReviewer Update
16 Apr 2025, 15:34Hollard is trying to look good on this platform with automated responses while they are rejecting and/or delaying claims for no valid reasons.
GT
Goodwill T's update16 Apr 2025, 15:34
Reviewer Update
Hollard is trying to look good on this platform with automated responses while they are rejecting and/or delaying claims for no valid reasons.
Hollard Life's replyOfficial
16 Apr 2025, 15:47Hello Goodwill
We are sorry for the delay in responding to your matter and assure you that we are looking into your claim.
Kind Regards,
Social Resolutions Team
We are sorry for the delay in responding to your matter and assure you that we are looking into your claim.
Kind Regards,
Social Resolutions Team
Hollard Life's reply16 Apr 2025, 15:47
Official
Hello Goodwill
We are sorry for the delay in responding to your matter and assure you that we are looking into your claim.
Kind Regards,
Social Resolutions Team
We are sorry for the delay in responding to your matter and assure you that we are looking into your claim.
Kind Regards,
Social Resolutions Team
Hollard Life's replyOfficial
06 May 2025, 10:39Hello Goodwill T
Thank you for being patient and giving us the opportunity to resolve your complaint. Your matter has been resolved.
Please do not hesitate to contact us, for any future concerns or compliments.
Kind regards,
Social Resolutions Team
Thank you for being patient and giving us the opportunity to resolve your complaint. Your matter has been resolved.
Please do not hesitate to contact us, for any future concerns or compliments.
Kind regards,
Social Resolutions Team
Hollard Life's reply06 May 2025, 10:39
Official
Hello Goodwill T
Thank you for being patient and giving us the opportunity to resolve your complaint. Your matter has been resolved.
Please do not hesitate to contact us, for any future concerns or compliments.
Kind regards,
Social Resolutions Team
Thank you for being patient and giving us the opportunity to resolve your complaint. Your matter has been resolved.
Please do not hesitate to contact us, for any future concerns or compliments.
Kind regards,
Social Resolutions Team