Pathetic Service in time of Need

I have made my second claim for a funeral policy and their paying time its just useless for a funeral cover. I have made a claim for my brother on Monday (22 November 2021) and till today i have not received feedback and i have to arrange for funeral on Saturday(27 November 2021) this is second time that i will receive the claimed funds very late. Truth be told this is very pathetic as their call center consultant just now 25 November 2021 they tell me that their service takes 48hours after i submitted on Monday. I would not recommend that anyone take this plan with Hollard you will be desperate while you have been paying. 2 of their call center agents dropped my calls, and one just transferred it without talking. Their Branches do not accept claims they send you to the internet café i have been to Phumulani Branch they told ne they don't have access. Time and money you have to spend with a claim its just Pathetic. NEVER BE FOOLED AND TRUST HOLLARD uzosala emanyaleni while you were paying.