Pathetic service from Mojalefa Sethunya!!!

The claiming processes has taken me from pillar to post. An employee named Mojalefa Sethunya has made the process even more fustrating with his arrogance and incompetence. A policy has no beneficiary, i get a letter of authority, he then tells me that I have not submitted the document meanwhile it has been with him all along. He then tells me to get an affidavit to prove my uncl had no children, what is the point of getting the letter of authority??