Pathetic service from Hollard Life

I was retrenched last year in August. I was unable to pay my Edgars account. But luckily (or so l thought) l had taken out an account protection plan with Edgars that was underwritten by Hollard Life that cover me in the case of retrenchment. So as soon as l got my papers in order l went to an edgars store and they helped email my documents to Hollard. I even emailed them many times on my own. However the only response l got was early October in the form of an sms saying they were working on the claim. That's it. Since then l have emailed every contact address however no response. And now Edgars has handed me over to attorneys because l haven't paid the account. This is absolutely pathetic service from Hollard. As l have been paying this damn policy for the better part of 2 decades! And now when l need assistance there is none. Terribly pathetic company that has a bitter taste in my mouth.