Pathetic Service from Hollard Funeral Services

On 01 October 2019, I received a sms from Hollard informing me that two of my three policies I have with them has stopped. I called in and spoke to Itumeleng who transferred me to Siena Matsua (Team Leader). She informed me that the two policies stopped after Hollard did not receive two consecutive payments from my account. If I want to reinstate the two policies, there will be a waiting period of 6 months. I informed her that I am not willing to wait another 6 months after being with Hollard for over 15 years, and they did deduct an amount of R813 of my account in September 2019! I asked to speak to a Manager or an Executive as I feel this is unfair. She informed me that that there is no one else that can tell me anything different to what she is telling me and that she is the highest person I can speak to, this I find absurd. I said that I would like to speak to a Manager and the phone call was disconnected. I called back and was told by Koketso Letsoela that Siena is on lunch which is an hour. Koketso took my mobile number and assured me that she will forward my details to Siena to call me back. I have not received a call from any of Hollard consultants nor Siena! Why did Hollard not sent me a sms or phone me to say that they did not get my premium from my account in August and if it happens again the policies will stop? but they are happy and fast to stop policies and sent sms This is the kind of service you get from Hollard after being a client for more than 15 years!!